Backup fails with error "Failed to perform backup metadata update Error {NasMaster.TransformMeta}

[PedroARibeiro]

Hi everyone,

I've a Job to perform a fileshare backup, but in a few days ago I have some errors in a specific backup shares like:

Code: Select all

"Failed to perform backup metadata update Error: Agent: Failed to process method {NasMaster.TransformMeta}: boost::filesystem::remove: An unexpected network error occurred: "\\172.19.64.27\Backup\Backup_NAS\0ef6337d3ede410e94bc30f684d1dbce\meta\09j00000000000001f4-0000.vslice"
Error: Agent: Failed to process method {NasMaster.TransformMeta}: boost::filesystem::remove: An unexpected network error occurred: "\\172.19.64.27\Backup\Backup_NAS\0ef6337d3ede410e94bc30f684d1dbce\meta\09j00000000000001f4-0000.vslice"

My Job continues working because he makes a retry until the specific backup share don't have any error, but before this retry's the Job always have this error.

Anyone can help me please?

Best regards.

[Dima P.]

Hello Pedro,

Failed to process method {NasMaster.TransformMeta}: boost::filesystem::remove: An unexpected network error occurred

Unfortunately that's a generic error, so log investigation is required to understand the root cause. Please open a support case and share the case id with us. Thank you and Happy New Year!

[PedroARibeiro]

Ok thanks for the answer dear Dima P.

Best regards