Upgrade from 9.5U4 to 11 issue

[Andanet]

Hi all, I need an help starting an upgrade from an oldest 9.5.4.2866 to v11. Running v11 setup I receive this message:
Setup has detected inconsistent configuration: some Veeam Backup & Replication components are missing. Remove the installed VEEAM Backup & Replication components manually and start the setup wizard again.
My question is.... what component I may uninstall and If I uninstall and reinstall 9.5.4.2866 components I lost my database and I must import backup configuration?
Thanks
Antonio

[Mildur]

Hello Antonio

My question is.... what component I may uninstall and If I uninstall and reinstall 9.5.4.2866 components I lost my database and I must import backup configuration?

Uninstall the entire Veeam installation. Then do a fresh V11a installation with a new database and import your configuration backup.
https://helpcenter.veeam.com/docs/backu ... ml?ver=120

Other option would be opening a case with our customer support and let them help you.
Support can only help if you upload logs
- VBR Logs --> https://www.veeam.com/kb1832
- Setup Logs --> C:\ProgramData\Veeam\Setup\Temp

Best regards,
Fabian

[Andanet]

Hey Fabian....just to close this thread.... After varius checks I see issue was due to Veeam console that was in a previous version of 9.5.4b.
So to solve I unistalled all components and performed a fresh installation fo v11. after this I've imported configuration backup because in its heaader was created from correct version.
Thanks for your reply.