Got Error Failed to call RPC function 'PckgFind'

[dtnavy]

Hi,
I got this issue may I know what a cause. Veeam agent previously being installed but i have remove it because some issue but when I try to install back I got this error.

19/4/2023 7:03:06 PM Failed Unable to install backup agent: failed to connect to <IP Address> Error: Failed to call RPC function 'PckgFind': This action is only valid for products that are currently installed.

When to install back it shown status allready although i think I have remove all the component appreciate if anyone can give any idea about this issue also I have create support case Case #06018833

[Mildur]

Hi Firdaus

Please keep working on your support case. Not much we can do over the forum posts.
Environment-specific issues requires troubleshooting your specific environment.

Best,
Fabian

[helbling]

I had the same issue after upgrading from 11.0.1.1261_20230227 to 12.0.0.1420_20230413.
The registry hive Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Veeam\Veeam VSS HW Snapshot Provider was missing.
The support installed it via a reg-file with the following content.

------------------
Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Veeam\Veeam VSS HW Snapshot Provider]
"LogDirectory"="C:\\ProgramData\\Veeam\\Backup"
"Port"=dword:00001843
------------------

[PetrM]

Hello and Welcome to Veeam R&D Forums!

Many thanks for sharing the solution with our Community but I'd like to recommend validating this workflow with our support team to all future readers of this topic. The fact that it worked in your case does not necessarily mean that it applies to any case with a similar error (which is quite generic).

Thanks!

[fabiodna]

Hello

I had the same issue after upgrading from 11.a to 12.0.1.2591 P20230314.
I create the registry entry:
[HKEY_LOCAL_MACHINE\SOFTWARE\Veeam\Veeam VSS HW Snapshot Provider]
"LogDirectory"="C:\\ProgramData\\Veeam\\Backup"
"Port"=dword32:0x00001843 (6211)

The issue has been solved

Thanks very much