Disk (Imported) parent encrypted backup not found. please check db

[GianlucaCroci]

Hello,
we've Veeam BB&R v10 (2020.12.02)

We're moving all the backups from an old storage to a new one.

We're using this procedure for the backups:
1. "remove from configuration" of the backup ("Disk")
2. move the folder of the backup to the new storage
3. rescan the new storage
4. import the backup from "Disk (Encrypted)"
5. change the "Backup repository" and "Map backup"

and this procedure for the CopyJob:
1. disable the Copyjob
2. "remove from configuration" of the CopyJob ("Disk (Copy)")
3. change the "Backup repository" (on the "Target")
4. Enable the CopyJob

For the copyJob we don't move tha data, because I've seen that when I rescand the new storage, I don't find the copyjob info on the "Disk (Encrypted)" or "Disk (Imported)".


The procedure seems to work fine, except that this morning we've the error "Parent encrypted backup not found. please check db" by going under "Disk (Encrypted)", and we can do nothing.

What we can do to solve it?

Thanks in advance for the help

[Dima P.]

Hello Gianluca,

Please open the support case and share the case ID with us, such issue must be investigated by our engineering team. Thank you!

[GianlucaCroci]

Hi Dima,

opened the number is 04850859.

[TitaniumCoder477]

How as this resolved? What was the outcome?

[GianlucaCroci]

Hello,
yes, solved (closed on Jun 21, 2021).

I don't remember was we've done, and at the moment I don't see more info on the support site (just the basic info).
And I don't have emails about the Case (that's strange because usually I don't delete them).
Sorry

[Mildur]

Hi James

I can see our customer support suggested db modifications in Gianluca's case.
Please open a support case yourself and let them check if you are affected by the same issue.
Without the logs we cannot tell if the issue is fixed in newer versions or if DB modifications are required.

Best,
Fabian

[TitaniumCoder477]

Yes, this proved to be the situation for me too. Support was able to run a DB query which resulted in the backups being split up. But thankfully, we were able to remove them from configuration and then rescan them successfully without the DB issue happening again.

[SLienenlueke]

I had the same issue today. I removed all the visible imported backups from the configuration.
The encrypted backup was not shown so i wasn't able to remove it.
Reimporting did not work because the backup already existed (although still invisible).
I restarted all Veeam services an d was able to successfully dcrypt the now visible backup.
Maybe this helps.