Add new Linux-Server - only x64 message

[StefanP74]

Hello,

VBR 12.0.0.1420 P20230718

i try to add a new managed debian linux server under backup infrastructure.
I choose credentials, say yes to trust this server (fingerprint) and after that i see the message "Only x86_64 (64 bit) Linux servers are supported".

But it is a 64 bit server
uname -a
Linux xx-xxxxxxxx 5.10.0-25-amd64 #1 SMP Debian 5.10.191-1 (2023-08-16) x86_64 GNU/Linux

Do you have an idea what i can do?

Thank you
Best Regards,
StefanP

[Mildur]

Hello Stefan

Please make sure, that you use a supported Debian version (Debian 10.0 to 11.0) and that the account which credentials you have used has a home directory created on the Debian server. Without a home directory, that message could be shown even if you have a x64 system.

For further troubleshooting, kindly open a case with our customer support team as requested for any technical issue. Don't forget to provide me with the case number.

Best,
Fabian

[StefanP74]

Good morning,

thx for your help.
Yes, the problem was the user and its home-directory.
The backup ran with user root (no good idea i think, but it works until last week) ... i created a new user and used this one for backup. 2 minutes later with successful managed-server config backup worked like a charme

thx, greets StefanP

[Mildur]

Good morning Stefan

Thank you for the feedback.
Yes, user root shouldn't be used

Best,
Fabian

[HannesK]

Hello,
maybe it helps someone: the same error shows up if a different shell than bash is configured for that user (I had zsh in my case)

Best regards
Hannes