SOBR Tiering Failing

[joker5893]

Case #06038738

Ever since upgrading to v12 my SOBR Tiering to Capacity fails. I get an error stating: Amazon S3 connection has returned an untrusted certificate. Revocation check for security certificate has failed

This worked fine before upgrading to v12.

[Mildur]

Hi JFlan

The case was opened for the community edition, but you are talking about SOBR Tiering.
This feature is not available in the community edition.
I suggest to open the case for the correct license to get help for this technical issue.

Best,
Fabian

[joker5893]

I, unfortunately, don't have access to that in my portal for some reason. The only option is the community edition.

[Mildur]

Please ask your primary license administrator to check if you are a case administrator.
If you don't know your primary license admin, you can send me the mail address of your my.veeam.com account per DM, I can check for your later. After I have verified your license contract, I can ask support management to move the case to the active maintenance queue.

Best,
Fabian

[Mildur]

Hi JFlan

The case is now in the correct support queue.
A support engineer will soon reach out to you.

Best,
Fabian

[DaveWatkins]

Did this ever get resolved? Seeing the same thing and have a ticket open but wondering if this might be a shortcut

[Mildur]

Hi Dave

Please share your case number as requested for any technical issue.
The case for JFlan was solved by choosing a gateway server in the object storage properties.
That doesn't mean it will solve the issue in your environment too. It should be investigated by our support team.

Best,
Fabian

[joker5893]

Did this ever get resolved? Seeing the same thing and have a ticket open but wondering if this might be a shortcut

Hi Dave. I had to update my Gateway server. It got stripped in the upgrade.

https://helpcenter.veeam.com/archive/ba ... count.html

[DaveWatkins]

Thanks for that!

Same issue for us. Firewall had never been configured to allow that traffic directly from the repo server.