[SOLVED] v12.1 upgrade fails with error "value" at stage 1

[mcz]

Hi everyone,

my upgrade failed with a strange message "value" which I have found in the SetupBackupCheckerBR*.log:

[21.12.2023 08:54:25]:[00000007] [VEEAM] INFO > DetectAzurePlugin=False
[21.12.2023 08:54:25]:[00000007] [VEEAM] INFO > DetectGoogleCloudPlugin=False
[21.12.2023 08:54:25]:[00000007] [VEEAM] INFO > DetectRedHatVirtualizationPlugin=False
[21.12.2023 08:54:25]:[00000007] [VEEAM] ERROR value (System.ArgumentException)
[21.12.2023 08:54:25]:[00000007] [VEEAM] ERROR bei Veeam.Backup.Configuration.DatabaseConfigurationString.SetValue(String value)
[21.12.2023 08:54:25]:[00000007] [VEEAM] ERROR bei Veeam.Backup.Setup.DatabaseConfigurationSerializer.DeserializePostgreSql(DatabaseInfo info, IProduct product)
[21.12.2023 08:54:25]:[00000007] [VEEAM] ERROR bei Veeam.Backup.Setup.DatabaseLoggerFactory`1.Create(IProduct product, ISetupLogger logger, SetupExtensionInfo`1 info)
[21.12.2023 08:54:25]:[00000007] [VEEAM] ERROR bei Veeam.Backup.Setup.BackupChecker.Check()

So obviously something related to the database. I have created the case 07060351. Let's see what comes out.

[Mildur]

Hi Michael,

I didn't find the identical error message in any other support cases for 12.1. Let's give our support team some time to dig into the logs and figure out a fix.

Cheers,
Fabian

[mike_stewart]

Hello, same error when trying to Upgrade v12.0.0.1420 P20230718 to v12.1.0.2131_20231206

[27.12.2023 15:09:47]:[00000007] [VEEAM] INFO > DetectAwsPlugin=False
[27.12.2023 15:09:47]:[00000007] [VEEAM] INFO > DetectAzurePlugin=False
[27.12.2023 15:09:47]:[00000007] [VEEAM] INFO > DetectGoogleCloudPlugin=False
[27.12.2023 15:09:47]:[00000007] [VEEAM] INFO > DetectRedHatVirtualizationPlugin=False
[27.12.2023 15:09:47]:[00000007] [VEEAM] ERROR value (System.ArgumentException)
[27.12.2023 15:09:47]:[00000007] [VEEAM] ERROR at Veeam.Backup.Configuration.DatabaseConfigurationString.SetValue(String value)
[27.12.2023 15:09:47]:[00000007] [VEEAM] ERROR at Veeam.Backup.Setup.DatabaseConfigurationSerializer.DeserializePostgreSql(DatabaseInfo info, IProduct product)
[27.12.2023 15:09:47]:[00000007] [VEEAM] ERROR at Veeam.Backup.Setup.DatabaseLoggerFactory`1.Create(IProduct product, ISetupLogger logger, SetupExtensionInfo`1 info)
[27.12.2023 15:09:47]:[00000007] [VEEAM] ERROR at Veeam.Backup.Setup.BackupChecker.Check()

I had to rollback with a previous snapshot. Any solution?
Thanks.

[Mildur]

Hi Sergio

The investigation is still ongoing in Michaels case.
Can you please open your own case and let me know the case number?

Best,
Fabian

[mike_stewart]

Hello Fabian,
I opened a case yesterday: Case #07065510

Regards,
SSA

[mcz]

Hi guys,

I guess we have found the issue - in the registry the "SqlDatabaseName" REG_SZ was missing (in the PostgreSql Key). So obviously the configuration database wizard (which I have used to switch from sql server to postgresql) didn't create that value in the registry. Sergio, if you check for that value in the registry, it should be missing.

[mike_stewart]

Hello,
Yes, it was that issue for me as well.
After creating the SqlDatabaseName with REG_SZ Type pointing to my DB, the Upgrade completed successfully.
I upgraded SQL server to PostgreSQL when v12 came out. So, I think you can add this solution to your knowledge base for other people in the same circumstances.
Thanks for all the support.

[Mildur]

Hi Michael, Hi Mike

Thanks for the feedback. Let me discuss this issue with the team.

Best,
Fabian