Enterprise Manager File-Restore

[Erwin Linker]

Hi All,

Some times when we do al file-level restore from the Veeam Enterprise Manager we get a error message in gui that says "Failed to pack restored files".

When i look in the logging Svc.VeeamBES i see the following messages:

Code: Select all

[01.02.2024 10:08:10.844]    <31>   Error (3)    Cannot delete temp directory. Path: [D:\Temp\vbr_a5422017]
[01.02.2024 10:08:10.844]    <31>   Error (3)    Access is denied (System.UnauthorizedAccessException)
[01.02.2024 10:08:10.844]    <31>   Error (3)       at Veeam.Backup.Common.LongPathFileInfo.Delete(String longPath)
[01.02.2024 10:08:10.844]    <31>   Error (3)       at Veeam.Backup.Common.LongPathDirectoryInfo.Delete(String path, Boolean removeReadOnlyAttribute)
[01.02.2024 10:08:10.844]    <31>   Error (3)       at Veeam.Backup.Common.LongPathDirectoryInfo.Delete(String path, Boolean removeReadOnlyAttribute)
[01.02.2024 10:08:10.844]    <31>   Error (3)       at Veeam.Backup.Enterprise.Core.CTmpFolder.Dispose()
[01.02.2024 10:08:10.844]    <31>   Error (3)    Failed to zip folder 'D:\Temp\vbr_a5422017' to file 'D:\WebRestore\FLR_20240201_083624.zip' (System.Exception)
[01.02.2024 10:08:10.844]    <31>   Error (3)       at Veeam.Backup.Enterprise.Core.CFLRestoreHelper.ZipFolder(String folderPath, String zipFilePath)
[01.02.2024 10:08:10.844]    <31>   Error (3)       at Veeam.Backup.Enterprise.Core.CFileLevelRestorer.CompleteRestore(CFileRestoreDbSession restoreDbSession, CFlrRestoreTaskLogBuilder logBuilderOrNull)
[01.02.2024 10:08:10.844]    <31>   Error (3)    The system cannot find the path specified (System.ComponentModel.Win32Exception)
[01.02.2024 10:08:10.844]    <31>   Error (3)       at Veeam.Backup.Common.WinAPIWrappers.NativeFile.Open(String path, FileMode mode, FileAccessProvider access, FileShare share, NativeFileAttributes attributes)
[01.02.2024 10:08:10.844]    <31>   Error (3)       at Veeam.Backup.Common.LongPathFileSystemInfo.GetLastWriteTime()
[01.02.2024 10:08:10.844]    <31>   Error (3)       at Veeam.Backup.Enterprise.Core.CFLRestoreHelper.ZipFolderRecursive(ZipArchive zipArchive, LongPathDirectoryInfo directory, LongPathDirectoryInfo rootDirectory)
[01.02.2024 10:08:10.844]    <31>   Error (3)       at Veeam.Backup.Enterprise.Core.CFLRestoreHelper.ZipFolderRecursive(ZipArchive zipArchive, LongPathDirectoryInfo directory, LongPathDirectoryInfo rootDirectory)
[01.02.2024 10:08:10.844]    <31>   Error (3)       at Veeam.Backup.Enterprise.Core.CFLRestoreHelper.ZipFolderRecursive(ZipArchive zipArchive, LongPathDirectoryInfo directory, LongPathDirectoryInfo rootDirectory)
[01.02.2024 10:08:10.844]    <31>   Error (3)       at Veeam.Backup.Enterprise.Core.CFLRestoreHelper.ZipFolder(String folderPath, String zipFilePath)

The problem lies in the combination of windowszip and long file paths.

Is there a option to not use the default windowszip tool but a tool like winrar? Because when i do a manual restore and zip the files with winrar it works.

Regards,
Erwin

[Mildur]

Hi Erwin

I don't see a registry key or configuration parameter to change the default packing tool.
Instead of finding workarounds, I strongly suggest to open a support case and find the root cause of the issue.
Please provide me with the case number so I can follow the case form my side.

Best,
Fabian

[Erwin Linker]

Hi Fabian,

I had a case with caseid Case #07111362. The case is closed because the file limit of windows is 255 characters was the problem.
I don't want a workaround, but a proper solution .

Regards,
Erwin