AWS - Glacier - Helper Appliance - Failed to retrieve certificate from bucket

[sreejiths]

Please shed some light.

Support ticket # 07054043

Set up in simple form.
On premise server over Vmware infra, performance tier on cheap lenovo disks..offloading to S3 via direct connect - working fine. (done via xml edit as per KB)
Archive tier repo added successfully.
Archive tier offload job fails with error.. task failed. Error: Failed to retrieve certificate from https://bucket.vpce-0.....3.me-central-1.vpce.amazonaws.com.


Bucket is under VPCE (not public)- - https://bucket.vpce-qsw0ea.....s3.me-central-1.vpce.amazonaws.com.

Validated:
Appliance is created successfully. able to ssh from VBR on premise. no ports blocked, no ssl inspections, no error on on-prem firewalls.
No error logs found in AWS end.


Any tricks?

[Mildur]

Hello Sreejith

I have replaced the number you have provided. It was your contract number (#02*******).
Case number do start with #07.
To escalate the case, please use our Talk to a manager option in the case portal This will make support management aware of the case.
--> https://www.veeam.com/kb2320

May I ask, have you run the tests proposed from KB4320?
https://www.veeam.com/kb4320

Best,
Fabian

[sreejiths]

yes, the tests were successful .
Telnet works fine the logs are shared in the ticket as well.

[sreejiths]

The ports, 2500-5000 are already opened for the ip range ... moreover didn't find anything suspicious in VPC and on prem firewall logs..
Any insight would be great !

[mod] debug logs removed as per forum rules

[Anuj]

Hi Sreejith,
Did you end up resolving this issue? If so could you please share the details,
I've come across exactly the same issue.
Much appreciated.

Thanks

Regards

Anuj