The SMTP address has no mailbox associated with it

[bielekovve]

Case-> #07210033 - The support advised me to open a MS case and refer to Veeam-MS case 2403190030006492 ... - but what should I write to MS??? I guess they won't care about my situation...

4/16/2024 1:45:36 PM :: Processing x.y@abc.de failed with error: Object reference not set to an instance of an object. :: 0:01:24
4/16/2024 7:09:28 AM :: Processing mailbox e.f@abc.de failed with error: Failed to access mailbox.. The SMTP address has no mailbox associated with it. :: 0:31:31

In addition to the massive amount of extra data I got new errors last night... Anyone else?

Thx...

[Mildur]

Hello Bielekovve

MS Case 2403190030006492 is for the "increased size for mailbox jobs" issue. You can open a case with Microsoft and ask them to provide you with updates from that case. It's a case Veeam has opened with Microsoft to investigate the issue. Your case may even help Microsoft in their investigation.

4/16/2024 1:45:36 PM :: Processing x.y@abc.de failed with error: Object reference not set to an instance of an object. :: 0:01:24
4/16/2024 7:09:28 AM :: Processing mailbox e.f@abc.de failed with error: Failed to access mailbox.. The SMTP address has no mailbox associated with it. :: 0:31:31

This issue is not related to the "increased mailbox size issue". Please open a second case with our customer support team for it. It should be investigated separately and not be mixed with different issues.


Best,
Fabian

[oflores]

Did you have a solution? I'm currently having this error

[Mildur]

Hi Oscar

What's your case number?
Our customer support team will be happy to investigate the issue after seeing your log files.

Best,
Fabian