Agent won't install with ERROR_BAD_NETPATH despite credential test pass. Case: 06017933

[briaarm2]

Whenever I try to add a PC to a group, the credentials test that they work, but when scanning or attempting to install, it comes back with this ERROR_BAD_NETPATH. I've verified that I can access the admin$ and C$ share from the Veeam server to the client PC. The RPC service and Remote Registry are started, the UAC is disabled. Firewall is off. I've done everything I can find and still have the issue. Any other ideas would be greatly appreciated!

[Mildur]

Hi Brian

Just one idea, try to disable Remote UAC too on the client machine:
Key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System
DWORD: LocalAccountTokenFilterPolicy
Value: 1

If that also doesn't work, please continue to work with your support case.

Best,
Fabian

[briaarm2]

Hi Fabian,
I've tried that trick as well to no avail.

I'm not sure why it is so hard to install an agent on a non-domain machine.

[DeanCTS]

Whenever I try to add a PC to a group, the credentials test that they work, but when scanning or attempting to install, it comes back with this ERROR_BAD_NETPATH. I've verified that I can access the admin$ and C$ share from the Veeam server to the client PC. The RPC service and Remote Registry are started, the UAC is disabled. Firewall is off. I've done everything I can find and still have the issue. Any other ideas would be greatly appreciated!

Have you tried to install the agent directly on the client rather than deploying it from VBR? Additionally, if you will set up a backup job to target a network share / shared folder - make sure it is not mapped or has credentials saved / cached on the client.

[HammysHangout]

I had the same issue, this is how i resolved it ( after doing all the above ) .

I made sure the computer name was registered in my network DNS Server.

I then used the machine name to connect ( ie, DESKTOP-XXXXXX. ) don't forget the "." , the login name is MACHINENAME\USERNAME format. it would not work using IP if the computer is stand alone.

[robnicholsonmalt]

It's (nearly) always DNS