Can't access NAS with Veeam, windows works

[elmar@elmir.de]

Hello,

I got a strang behaviour:
I have been using Veeam to backup my notebook on a Syn215 NAS for a long time and it worked fine.

Now I had to reinstall my Windows 10 on my notebook. I can access the Syn Nas backup share with Windows and see all files. I can read and write pn it.
I tried to set up a new backup job with veeam for the notebook. I choose "Share folder" as destination. I specified the share, but when I want to go to next item, veeam reports the Error "Username or password is wrong: Failed to create or open file"
I tried to specify username and password for the share, which I had defined on th NAS, but same error.

Any idea whats wrong?

kind regards, Elmar

[Dima P.]

Hello Elmar.

To make sure we are on the same page please confirm that with this credentials you can open NAS folder within the regular windows browser (or create a mapped folder with this account) on the same machine where agent is installed? Thanks!

[elmar@elmir.de]

Hello Dima,

thanks for the response!

I can get the share folder with the net use command:
net use z: \\192.168.178.35\Backup /user:elmar <password>
this works.

When I try to configure the share folder in Veeam with this user, it fails.

Kind Regards, Elmar

[Dima P.]

Elmar,

Please open a case via Control Panel > Support > Technical Support as we need to check the debug logs (it's absolutely free). Thanks!

[elmar@elmir.de]

Your support case number is 03271942

[elmar@elmir.de]

Thanks to the Supprt:

The solution is to use "hostname\username" to specify the user on the NAS device. Windows seems to use a different way of accessing the device and does not need the hostname.

Kind regards and thanks alot...

Elmar

[flep]

The solution is to use "hostname\username" to specify the user on the NAS device. Windows seems to use a different way of accessing the device and does not need the hostname.

Good lord, I don't know how many hours I lost because of this.

Veeam team, PLEASE ADD THIS AS AN INFO on the screen where we add the share credentials!

[Andreas Neufert]

This is a more general issue. I ran into this just lately accessing DFS from my computer (outside of Veeam Software) and lost as you said an hour of work figuring this out. @Dima P. I think this is a good idea, giving a hint at the wizard for this.

[Dima P.]

Hello Felipe,

Can you please clarify if what format you tried to enter user name before raising a support ticket? Just user name without hostname? Thank you!

[Andreas Neufert]

In my case username@domain.tld did not work but domain\username worked in our internal DFS.