Connection via server trough Console

[gabrieldd]

Hello,

I've a client that has been having issues to connect to the VB365 server trough a console installed on his machine, its giving me the following error:

Code: Select all

[11.12.2024 10:40:22.100]      1 (1) Veeam.Archiver.Shell.exe: Version=13.0.5.20
[11.12.2024 10:40:28.316]      1 (1) Command line parameters:
[11.12.2024 10:41:15.597]      6 (1) Connecting to IP (port: 9191) using account: VB365\user...
[11.12.2024 10:41:20.828]      6 (1) Warning: Cannot read from handshake stream: Data stream has been shutdown.
[11.12.2024 10:41:21.050]      6 (1) Error: Failed to perform endpoint handshake.
[11.12.2024 10:41:21.050]      6 (1) Type: Veeam.SPP.Communication.EndpointHandshakeException
Stack blurb
[11.12.2024 10:41:21.050]      6 (1) Error: Endpoint handshake failed. Phase:CustomWorkflow
  → Exception of type 'System.Exception' was thrown.

Has anyone encountered such error?

[Mildur]

Hi Gabriel,

Please kindly contact customer support for any technical issues, as stated in our forum policy). We cannot troubleshoot and investigate technical issues through forum posts. Provide me with the case number after reaching out to customer support.

In the meantime, is there an firewall between the client and backup server that might be interfering with the SSL traffic?

Best,
Fabian