.One files stuck jobs

[edh]

Hi,

In companies with hundreds or thousand user we found they use a lot Onenote files that when try to download get this exception.

I didnt find any way to exclude a extension. Any reg or similar? Any fix to prevent .one files early instead wait 30 mins ?

Code: Select all

[29.01.2025 14:45:48.271]    537 (1) Warning: Failed to backup item: /personal/XXXXXXXXXXXXX/Documents/XXXX/Plantillas.one, Failed to download block in time: 00:29:42.8560598.
[29.01.2025 14:45:48.271]    537 (1) Warning: Failed to download block in time: 00:29:42.8560598.
[29.01.2025 14:45:48.271]    537 (1) Type: System.Exception
[29.01.2025 14:45:48.271]    537 (1) Stack:
[29.01.2025 14:45:48.271]    537 (1)    at Veeam.Archiver.Source.SharePoint.Download.RangeDownloadContext.TryDownloadBlockAsync(Range range, RecyclableMemoryStream memoryLease, Int32 downloadBlockSize, Action`1 callback, CancellationToken cancellationToken)
[29.01.2025 14:45:48.271]    537 (1)    at Veeam.Archiver.Source.SharePoint.Download.RangeDownloadContext.DownloadAsync(Range range, Action`1 callback, CancellationToken cancellationToken)
[29.01.2025 14:45:48.271]    537 (1)    at Veeam.Archiver.Source.SharePoint.Download.RangeDownloadContext.DownloadOneAsync(DownloadMessage downloadMessage, Action`1 callback, CancellationToken cancellationToken)
[29.01.2025 14:45:48.271]    537 (1) Warning: The operation has timed out.
[29.01.2025 14:45:48.271]    537 (1) Type: System.TimeoutException
[29.01.2025 14:45:48.271]    537 (1) Stack:

I will open a case for submit logs, meanwhile thanks!

[Polina]

Hi Manuel,

The error is similar to the following known issue on v8 earlier than 8.0.5.2002. Please ensure you're running build 8.0.5.2002 or higher, and if the issue persists, continue the investigation with support.

Thanks!

[edh]

HI Polina,

Yes we're in 8.1.035, will open a new ticket.

Thanks

[Polina]

Please share its ID here - I'll follow it up.

[MaartenA]

Just upgraded to 8.1.0.305 and i am seeing the same.
case 07595777

[edh]

Hi @Polina, what do you think about apply this KB for this issue with "opened .one" files
https://www.veeam.com/kb4529

Regards

[Sieben]

We are seeing a lot of these warnings across al tenants.
Working with support to find a solution (Case #07567298).
We are running 8.1.0.305, we have tried adding custom lines to the proxy.xml files as suggested by support etc., but so far nothing seems to help.
Has anyone found a working solution yet?

Thanks!

[Polina]

Hi Sieben,

Kindly check my response to your other post on the same matter.