Create a custom alarm for a process/service on a Linux VM does not work as expected

[BjoernM]

Hello,

I´m just starting with Veeam One so forgive me if this is something trivial.
As the title already describes I want to create an alarm for a process/service on a Linux VM running in vSphere. Somehow this does not work at all.

Environment:
- Veeam One 10.0.0.750 running on a Server 2016 VM
- vSphere 6.7U3 Environment
- CentOS 8 Linux VM


Problem:
I want to create an alarm for e.g. chronyd service on this CentOS 8 VM
What I do is :
-> Alarm Management
-> Virtual Machine
-> New alarm
->for the Rule I set
- Rule type: Service state
- Condition: Not Equals State: Running
- Service name: chronyd
- Delay time: 1 min
- Severity: Error

The alarm is enabled and the rule is enabled as well.
Saved everything and assigned it to the VM

Expected behaviour:

When I stop the chronyd service on the VM after 1 minute there should be at least an alarm in the alarms section of the VM but nothing happens.


On the other hand when I define an alarm
- Rule type: Process state
- Condition: Not Equals State: Running
- Match: Any / All
- Process name: chronyd
- Delay time: 1 min
- Severity: Error

I get a constant Alarm that the process is not running, though the process tab lists it and the service chronyd is running.

Credentials for process and services are set. I can use both tabs in the Monitor and they show the processes/services. There also the state change from running to dead is shown for the chronyd.service.

If someone can give me some advice what to change or where I make a mistake that would be great.

[Vitaliy S.]

Hi Bjoern,

If you try to create this alarm from the right-click while standing on the processes tab, do you see the same behavior? If yes, then opening a support ticket with our technical team is required as everything looks correct to me.

Thanks!

[BjoernM]

Hi Vitaliy,

Thx for the quick reply. On the processes tab when I right-click I have only the options to Hang up/ Kill / Terminate the process.
No option to create an alarm.
I will open a support ticket.

Thanks.

[Vitaliy S.]

Once you do this, please post your case ID for future reference.

[BjoernM]

Opened a support case.
The ID is #04247525

[dali@iae.nl]

Any update on this. Is it correct still no option to create an alarm for linux services?

[jorgedlcruz]

Hello Da Li,
This is still current yes. We can monitor and get notifications from Microsoft Windows Services/Tasks on both VMware or Hyper-V, but not for Linux guest.

I do not think Veeam ONE it is the best suited tool to perform these activities in mass, like you are talking one service, but imagine adding this alarm across 1000 or 10000 Servers.

Particularly, and for this specific use-case and similar like uptime. I am running on my lab Uptime Kuma, or Telegraf. Both great choices for monitoring linux services, processes, consumption, etc.

Thank you!