Restore of VAM data

[rmc_acampbell]

I have a site with Veeam B&R community edition pulling 4 VMs from VMware and agent data on a Mac; an entry in '/Volumes' is the system object in VBR. I have been previously able to restore successfully data from the Mac. Yesterday, I started a restore, the backup browser gave me the name of the Mac and no folder tree. I restarted the server with VBR, no change. Today, no change. Where should I look for an issue? The helper appliance is launched on the ESXi host, and the appliance has a vmdk that's the size of the storage device attached to the Mac. VBR shows restore points of 2 to 20 GBs, so I assume that VBR is reading valid data.

[Mildur]

Hi Adam

Where should I look for an issue?

As always, all kind of issues must be investigated by our customer support team. We cannot help troubleshooting such issues over this forum.
Please also provide a support case ID for this issue, as requested when you click New Topic. Without case number, the topic will eventually be deleted by moderators.

Best regards,
Fabian

[rmc_acampbell]

Case 07694175. Communication will be here or in case?

[Mildur]

Thank you.
Communication will be done within your support case according to our SLA for Community Edition users (support on best effort).
Because this forum is run by RnD and not our Customer Support team, we cannot investigate the situation here.

Best,
Fabian