VAM installation failed

[rmc_acampbell]

Where is the log file for the VAM installer? I am trying to update the agent on MacOS Ventura 13.2 on a MacBook Pro from 2021. VAM 2.3.1.1009. I click 'Install', the installer churns a few seconds then gives me "the installation failed". I uninstalled and installed, same result. Do I need to treat it like a Windows computer and reboot the critter? I have two other Macs where updating succeeded.

[rovshan.pashayev]

Hi Adam.

Yes, you can try rebooting macOS.

If you encounter the installation issue after rebooting, please provide a support case ID for this issue, as requested when you select New Topic. All issues should be reviewed by our customer support team.

[tomsinner]

Where is the log file for the VAM installer? I am trying to update the agent on MacOS Ventura 13.2 on a MacBook Pro from 2021. VAM 2.3.1.1009. I click 'Install', the installer churns a few seconds then gives me "the installation failed". I uninstalled and installed,Retro Bowl College same result. Do I need to treat it like a Windows computer and reboot the critter? I have two other Macs where updating succeeded.

To find the VAM installer log, you can check the Console app or view /var/log/install.log for detailed error messages. Try rebooting the Mac, ensure Rosetta 2 is installed, and run the installer via Terminal for more diagnostic output.