Veeam Azure v8 does not work on non english Windows Installations

[slewantoski]

Hello Forum Members,
i have updated one of my instances from v6 to v8 to try it out.
I noticed all my german Windows instances can no longer be backed up.

First problem is that Veeam uses Usernames inside a script which can be localized and is a well known problem on Microsofts end so it is recommended to use SIDs.
I provided Veeam with a fix to replace this lines in their script:
icacls $logFolder /grant:r "BUILTIN\Administrators:(OI)(CI)(F)"
icacls $logFolder /remove "BUILTIN\Users"

with this lines:
icacls $logFolder /grant:r "*S-1-5-32-544:(OI)(CI)(F)"
icacls $logFolder /remove "*S-1-5-32-545"

After this the agent now can write Logs again but still does not work.

I provided Veeam with logfiles.

My case was 07675699 but Veeam yesterday simply closed the case without any answer.

So be aware if you are using non-english Versions. Veeam Backup for Azure v8 will not work and Veeam seems to be not interessted in fixing it.

[Vitaliy S.]

Hi Stefan,

In your ticket details, you refer to Veeam Agent, but these forums are for Veeam Backup for Microsoft Azure. Can you please clarify which product you're referring to, so that I could share this info with the QA team?

Thanks!

[slewantoski]

Hi Vitaliy,

sorry for answering so late. I had not used Veeam since then because this problem makes it unusable for us.

The "Agent" i refer to is the part that gets startet inside the Windows VM to trigger VSS. I did not install anything inside the VM myself. It gets pushed from Veeam Backup for Microsoft Azure to the VM.

Best Regards