SLA's and Notifications

[kilkenny5fact]

Is there any outlook into getting a more custom SLA for the backup policy? I've got some clients that dont necessarily need backups every hour, but need a longer retention policy than 2 years. The bronze, silver gold plan kind of limits the usage for this. Is there a reason why there isnt a custom option, or a backup copy option to a veeam vault that we can specify a longer retention? Is there any outlook to be able to move to a longer retention as the product moves forward? Also are these backups immutable for the entire retention?

And as far as notifcations go, they are either on or off, which on the gold plan backing up every hour is just bombarding us with notifications. Why is there not an option to just notify on warning or error? Seems pretty simple.

The ease of setup for this product seems great and very simplified compared to our vbr with veeam backup for azure appliances, but a little more tweaking and customization into the ui would be great.

[nielsengelen]

Hi Chris,

We do have enhancements planned for this on our roadmap. Could you maybe send me a direct message with some examples of retention they require?

Backups are immutable for the entire retention.

Regarding notifications, this is a clear request and we'll look into options to change this. Would it be beneficial to maybe just have 1 report per day or would it still be per backup session that is preferred?

[Dooh]

Hi, I am going to +1 this as well

The old VDC we could schedule the backups to occur on the schedule we wanted and specify the retention as appropriate, here is a config from my tenant I configured a year ago:

• Daily Schedule
  Snapshots:
  Create 5 snapshots per day and keep 15 snapshots
  Backups:
  Create 5 backups per day and keep for 14 days
  Weekly Schedule
  Create restore point at:
  10:00 PM
  Snapshots:
  Keep 1 weekly snapshots (on Sunday, Monday, Tuesday, Wednesday, Thursday, Saturday)
  Backups:
  Keep weekly backups for 2 months (on Sunday, Monday, Tuesday, Wednesday, Thursday, Saturday)
  Monthly Schedule
  Create restore point on:
  First Saturday of the month at 10:00 PM (in January, July, February, March, April, May, June, August, September, October, November, December)
  Snapshots:
  Keep 1 monthly snapshots
  Backups:
  Keep monthly backups for 12 months
  Yearly Schedule
  Create restore point on:
  First Saturday of January at 10:00 PM
  Backups:
  7 year(s)
  Health Check
  Enable Heath Check:
  ON
  Run on:
  First Sunday of every month

I have customers that I am administering that need to retain data for certain durations of time for regulatory and compliance purposes, and that retention period is not related to the number of backups per day

[nielsengelen]

Hi @Dooh,

As mentioned, we have plans to allow custom templates soon. The scheduler will be a bit different from the old one, but you will be able to customize the backup retention and store data for a longer period of time.

[Dooh]

Thanks nielsengelen, do you have any estimation of when that will be available and if we will be able to modify the policy of existing jobs?

Of course 2 of the first 5 customers I am onboarding to VDC have retention requirements, one needs 5 year and the other needs 7

[nielsengelen]

@Dooh I can't give an exact date yet, but it's in progress and will be focused on the backup schedule configuration to align with requirements we've seen from customers. I'll post here when it's available.