Veeam ONE Data Collection Timeout Increase?

[EricinIT]

Is there a method to increase the Veeam ONE Object properties data collection timeout from 20 minutes to something higher? It seems once we've upgraded Veeam ONE from v12 to v13, the Veeam ONE Object properties data collection task sometimes takes longer than 20 minutes to complete. When this happens, the Object properties data collection results in a Warning and shows the server it was waiting for as Unhealthy. I'd like to increase the task to 30 minutes to see if it can always complete instead of showing the status as Unhealthy when it takes too long.

Thanks,

Eric

[RomanK]

Hello Eric,

Object properties data collection task that exceeds its timeout is not ideal. It would be better to examine it in detail and understand the root cause. An unhealthy status may indicate not just a data delay, but potential data loss as well.
Please open a support case and provide case ID in this thread so we could collect all the additional details and investigate it accordingly.

Thanks

[EricinIT]

Hi Roman,

Ok, I opened Case #07961283 with logs from Veeam ONE. I'll see what Veeam Support has to say about this.

Eric

[RomanK]

Hello Eric,

Thanks for the case number.
Please continue to work with our support engineers. I'm confident they will find the cause of this issue.

Thanks

[ivar.helland@vlfk.no]

Hi, We have exactly the same experience. I also logged a case: 07963809.

-Ivar :^)

[RomanK]

Hello Ivar,

Thanks for the case #.
The engineer has already checked the logs and shared the next steps. We’ll keep an eye on the case from our side.

Thanks

[iDeNt_5]

Hi all,

I have the very same issue with a customer after the VBR migration to another server (keeping the Veeam ONE on the same external VM).

In my case (with VBR/VONE both at v12.3) I have a huge quantity of tape catalog items (about 337 million), so I assume that it could lead to reach the maximum allowed timeout of 20m, since this is a full data sync instead of the usual incremental one.

Tomorrow I'll open a case for that.

[iDeNt_5]

I just opened the case #07971362.

[jorgedlcruz]

Thank you Matteo, let Support investigate to see what it is happening, we will keep an eye on it.