Monitoring and reporting for Veeam Data Platform
Post Reply
stljack
Influencer
Posts: 14
Liked: 1 time
Joined: Nov 06, 2012 4:11 pm
Contact:

Amount of time for backup data to populate?

Post by stljack »

I just upgraded to Veeam B&R, Veeam One, Veeam Enterprise Mgr 6.5, and in the new backup reporting,
it shows all of my virtual machines unprotected. Does it generally take over a day for data to populate?

Thanks!
Jack
Vitaliy S.
VP, Product Management
Posts: 27055
Liked: 2710 times
Joined: Mar 30, 2009 9:13 am
Full Name: Vitaliy Safarov
Contact:

Re: Amount of time for backup data to populate?

Post by Vitaliy S. »

Hi Jack,

Not really, can you please re-run the collection job in Veeam ONE Reporter and then check this report once again?

Thanks!
stljack
Influencer
Posts: 14
Liked: 1 time
Joined: Nov 06, 2012 4:11 pm
Contact:

Re: Amount of time for backup data to populate?

Post by stljack »

Hi Vitaliy,
I have ran the collection job several times, and it still is showing all my virtual machines unprotected.
Vitaliy S.
VP, Product Management
Posts: 27055
Liked: 2710 times
Joined: Mar 30, 2009 9:13 am
Full Name: Vitaliy Safarov
Contact:

Re: Amount of time for backup data to populate?

Post by Vitaliy S. »

What about other reports such as "VM backup status"? Does it show any data? As to the protected VMs report, then it should be populated with data right after you run all collection jobs. If this doesn't happen, please contact our support team and let me know your ticket number, so I could escalate it to our dev team if needed.
stljack
Influencer
Posts: 14
Liked: 1 time
Joined: Nov 06, 2012 4:11 pm
Contact:

Re: Amount of time for backup data to populate?

Post by stljack »

VM Backup Status is blank also. I guess it is time to open a case? I did have issues with the databases when I upgraded both B&R and Enterprise Manager, and do have a case that is still open for that: 00153096
Vitaly.Mzokov
Expert
Posts: 173
Liked: 25 times
Joined: Aug 23, 2010 8:30 am
Full Name: Vitaliy Mzokov
Contact:

Re: Amount of time for backup data to populate?

Post by Vitaly.Mzokov »

Have you run any of your backup/replica jobs after the upgrade has taken place?

-VM.
stljack
Influencer
Posts: 14
Liked: 1 time
Joined: Nov 06, 2012 4:11 pm
Contact:

Re: Amount of time for backup data to populate?

Post by stljack »

Somewhere in the 20 - 30 range.
Vitaliy S.
VP, Product Management
Posts: 27055
Liked: 2710 times
Joined: Mar 30, 2009 9:13 am
Full Name: Vitaliy Safarov
Contact:

Re: Amount of time for backup data to populate?

Post by Vitaliy S. »

Can you please tell me if you have any backup data at all? You can check that via Summary tabs on the Data Protection view in Monitor Client.
stljack
Influencer
Posts: 14
Liked: 1 time
Joined: Nov 06, 2012 4:11 pm
Contact:

Re: Amount of time for backup data to populate?

Post by stljack »

The chart shows the number of successful, warning, and failed jobs, but only shows one of my 3 proxies in the top 5 proxy servers box.
stljack
Influencer
Posts: 14
Liked: 1 time
Joined: Nov 06, 2012 4:11 pm
Contact:

Re: Amount of time for backup data to populate?

Post by stljack »

Also, the Backup Status report is blank.
Vitaliy S.
VP, Product Management
Posts: 27055
Liked: 2710 times
Joined: Mar 30, 2009 9:13 am
Full Name: Vitaliy Safarov
Contact:

Re: Amount of time for backup data to populate?

Post by Vitaliy S. »

Thanks for clarifications. Seems like the backup data hasn't been properly collected either due to upgrade issues you experienced with Veeam B&R or because of other non-related to upgrade reasons. Please continue working with our support team.
stljack
Influencer
Posts: 14
Liked: 1 time
Joined: Nov 06, 2012 4:11 pm
Contact:

Re: Amount of time for backup data to populate?

Post by stljack »

Ok, I will get a new case opened for the reporting issues. Thanks for your help!!
stljack
Influencer
Posts: 14
Liked: 1 time
Joined: Nov 06, 2012 4:11 pm
Contact:

Re: Amount of time for backup data to populate?

Post by stljack »

Support case 00153758 opened.
Vitaly.Mzokov
Expert
Posts: 173
Liked: 25 times
Joined: Aug 23, 2010 8:30 am
Full Name: Vitaliy Mzokov
Contact:

Re: Amount of time for backup data to populate?

Post by Vitaly.Mzokov »

Thanks for providing this information. I will track that case and will post all our findings back here.

-VM.
stljack
Influencer
Posts: 14
Liked: 1 time
Joined: Nov 06, 2012 4:11 pm
Contact:

Re: Amount of time for backup data to populate?

Post by stljack »

Thank you! I am waiting to see if/what logs/information is needed from me.
Post Reply

Who is online

Users browsing this forum: No registered users and 4 guests