I can`t install the license file in Veeam ONE

[sorcerer1210]

Hi All,

I have installed Veeam One 6.5 in a Windows server 2008 R2 working fine in free mode funcionality. I have a license file and I want install it. I go to Veeam One Reporter to install the license in Configuration\Licensing but I got an error File Upload failed and I can't install it. I have reinstalled the product and in the first step of installation where I can put the license file but it does not work either and don't continue with the installation, I have to follow with the free version to install the product. When it have installed I can't install the license file in Reporter web.

Can you help me with this issue, please?

Thanks,

David Pérez

[veremin]

Hi, David. Have you also tried to populate the corresponding license through other Veeam One components (Veeam One Monitor, for instance)? Thanks.

[sorcerer1210]

Hi,

Thanks. Yes, I have tried various minutes ago with the Veeam One Monitor, Help\License Information and button Install License but it don't respond and I got an error that says that application has not been able to respond in a timely manner... and don't install the license file.

Best regards,

David Pérez

[veremin]

Then, it stands to reason to contact our support team in order for them to test validity of your license. Thanks.

[sorcerer1210]

Hi,

Thanks, the license is a trial license sent from Veeam registration page at Veeam... fail with two different trial license files

Best regards,

David Pérez

[Vitaliy S.]

In this case I would suggest to verify Veeam ONE health state with one of our technical engineers via a remote WebEx session.