Remote Files to Tape

[guillermo.lozano]

Hi Community,

Anyone knows if I can from a Windows Server 2003 x86 share archive a remote file on a share on tape?

Thanks.
Regards,
Guillermo.-

[Gostev]

Hi Guillermo, yes you can do that. Thanks!

[guillermo.lozano]

Hi Gostev, thanks for the reply.

How may I achieve that? If I try to backup directly through a network share or mapped drive I get the error "Building file tree. All files were skipped."

I'm also unable to add the remote server to the Veeam infrastructure to browse the disks because it is a Win 2003 x86 VM.

Thanks.
Regards,
Guillermo.-

[veremin]

Hi, Guillermo. Could elaborate on what issues you have when you go to the backup infrastructure -> Microsoft Windows -> add server and try to add remote machine to the backup console? Thanks.

[guillermo.lozano]

Hi Vladimir,

When I try to add the server, The operation times out by not reaching the intended server.

I can ping that server from the Veeam Server I'm using without issues.

Thanks.

[veremin]

How are you trying to add the server – via Full/Short name, IP address? It might be worth trying all the methods and seeing whether it works or not. Thanks.

[Dima P.]

Guillermo,

If there is a problem in adding sever to console, you just select shared folder during file to tape job on Files and Folders step (getting folder mapped in windows as drive would make that possible).

[guillermo.lozano]

Hello Dmitry,

I've done that, but I get the error "Building file tree. All files were skipped."

Thanks

[Dima P.]

Guillermo,

Ok, sorry I misread your previous post. You are mapping only the folder with the file to backup or could it be the whole disk?

[guillermo.lozano]

Vladimir, sorry I did not saw your post. i've tried with IP, Shortname & FQDN.

Dmitry, I'm mapping a whole Disk, but selecting a specific folder inside it on the tape job.

Thank you both.
Regards,
Guillermo.-

[guillermo.lozano]

This is the error when adding the server:



Thanks

[Dima P.]

Guillermo,
Thank you for the provided information.

Could you please confirm that the account/credentials used are the same for drive mapping and Veeam B&R services on this server? After the files and folders step of file to tape job when credentials manager is populated, you use the same account - this could be changed either by creating new file to tape job or by deleting the incorrect entry in Veeam database (let me know if you need instructions on this, in case recreating file to tape job is not the option).

For adding server to backup infrastructure there could be multiple reasons - and the best place to investigate are Veeam logs. The most common case - firewall prevents Veeam services from being installed/started.

[guillermo.lozano]

Hi, yes i've used the same credentials now, and the file was taped! even restored with success, but with another error:



here's the logs:

Logs.zip

What logs can i provide to check why i can't add the server?

thanks!

[veremin]

Please be aware that the team behind this community cannot perform logs investigation for you. So, kindly open a ticket with our support team and provide them with log files instead. In order to export logs you should go to menu -> help -> support information and choose there what particular logs should be extracted.

Thanks.

[guillermo.lozano]

Ok Vladimir, i'll open a ticket and get back with the results.

Thanks.

[veremin]

Thank you for your understanding. It will be also appreciated, if you provide the support ticket ID, so that we can follow the case and update the topic with the found resolution.

[guillermo.lozano]

Hi, it is being treated into the Case # 00439919 in relation to another Tape Backup Issue.

Best Regards,
Guillermo.-