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m.novelli
Veeam ProPartner
Posts: 504
Liked: 84 times
Joined: Dec 29, 2009 12:48 pm
Full Name: Marco Novelli
Location: Asti - Italy
Contact:

WebEx remote support

Post by m.novelli »

Hi guys, I've just spent one hour with Veeam Support to get working a WebEx support session... at the end the support guys was unable to take control of my Veeam Server and screen frequently freezed.

Would like to suggest Veeam Support to switch to Teamviewer that is much more smarter :)

Don't require Java, don't require to edit browser settings... in Windows 2012 Server Internet Explorer is mostly unusable with high security settings, and WebEx rely on browser while Teamviewer is browser-free (except for initial .exe download)

Marco
Gostev
Chief Product Officer
Posts: 31460
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Joined: Jan 01, 2006 1:01 am
Location: Baar, Switzerland
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Re: WebEx remote support

Post by Gostev »

Hi Marco, thank you for your feedback. Would you please send this feedback directly to the support management team (just logon to the customer support portal, click Talk to a Manager, and copy/paste your feedback there). This may potentially sparkle further conversation with additional questions to you, and I don't want to be the man in the middle ;) thanks!
m.novelli
Veeam ProPartner
Posts: 504
Liked: 84 times
Joined: Dec 29, 2009 12:48 pm
Full Name: Marco Novelli
Location: Asti - Italy
Contact:

Re: WebEx remote support

Post by m.novelli »

Thanks Gostev, I've contated support management via email

Marco
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