Backup Job Stuck

[tictacz]

Hi Guys,

I am having a issue with my Incremental Backup Job getting stuck in the stopping phase,

I have tried the following to try and fix this ,

-Restarted All Services , Closed Veeam Proccesses.
-Restarted Veeam Server
-Installed Latested Patch

Stopped a running FLR using http://www.veeam.com/kb_articles.html/kb1534

Attempted the following KB http://www.veeam.com/kb1727, this did not resolve the issue Rebooted all proxies including the Veeam server / proxy and ran the following SQL query, this did not resolve the stopping jobs USE VeeamBackup UPDATE [dbo.Backup.Model.JobSessions] set [state] = '-1'
where [state] != '-1'

The issue was not resolved by any of the above steps.

I was wondering if anyone had any ideas on running a SQL Query to set the Backup job status to stopped then at least I can clone the job migrate the repository to the cloned job and delete the faulty one.

?? Any Ideas would be great

Regards
Mike

[Vitaliy S.]

Hi Mike,

In order to fix this issue properly and clear the correct field in the SQL table, please contact our technical team directly. Also I would suggest investigating the reason for this unwanted behavior.

Thanks!

[tictacz]

Hi Vitaly ,

I contacted veeam support today and the engineers where unable to resolve this for me.

[veremin]

Hi, Michael,

So, the case was closed or it's still under investigation? Also, you can ask your existing engineer to escalate your case to a higher tier engineer, if you're not satisfied with the help provided.

Thanks.

[Vitaliy S.]

Yes, Vladimir is absolutely correct. What is your case ID by the way?

[tictacz]

00475106 - I will wait for my allocated Veeam Technician to contact me tomorrow I have dealt with him before and he is superb,

I have ensured I have backups tonight using a work around.

Please disregard "Engineers where unable to resolve this for me" -They tried there best and where great to deal with.