Upgrade Veeam One from 7.0 to 7.0R2a database disconnected

[Marc.H]

Hi,

I upgrade Veeam One from 7.0 to 7.0R2a today and since that the Veeam Monitor Client states the database is disconnected.

Nothing on the DB has changed.

Any hint?

Regards
Marc

[Vitaliy S.]

Hi Marc,

Are you able to connect to the database using SQL Management Studio and the service account you've specified during setup?

Thanks!

[Marc.H]

Hi Vitaly,

first of all the version 7.0 was working fine. The problem occurred after the update.
When I start the Veeam One Config Tool and do a test on the database connection it says all fine.

Regards
Marc

[Vitaliy S.]

In this case I would suggest reviewing connection debug log with our support team, as there could be various reasons for the connection problem.

[mikegmi]

I'm having the same problem after an upgrade from both 6.0 to 7.0 R2, and 7.0 to 7.0 R2. About to log a support case.

[Vitaliy S.]

Please post your case ID for future reference. Thanks!

[mikegmi]

The case ID is 00593600. This was occurring on both of our VeeamONE servers (two datacentres). I managed to fix the issue by;

- Reinstalling (upgrading) 7.0 R1. For some reason the upgrade wizard said the Web component was still on v6.0.
- Re-ran the patch to 7.0 R2.

After this the database magically started working! Prior to this, after doing a bit of Googling it seems I was supposed to run a utility under c:\Program Files\Common Files\Veeam\Veeam ONE Settings to check the database connection. I checked but couldn't for the life of me find the utility, called VeeamOneSettings.exe. The folder was there but no exe or files were contained within it. Strangely, after re-running both the upgrade to 7.0 and the patch to R2, the utility has now mysteriously appeared.

TL;DR, Reinstall.

[Vitaliy S.]

Mike, that's strange that not all components were present in the Veeam folder. Thanks for updating the thread.