GUI Update Lag / Incorrectness

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GUI Update Lag / Incorrectness

Veeam Logoby aaron@ARB » Mon Apr 10, 2017 6:55 am

Hi all,

Does anyone else have the same issue where the GUI lags behind 'reality' and gets itself confused? Take this for example, I loaded some tapes into our library. I then select 'the 'Online' option the gui has itself confused as to the name / location of tapes (look at say for example there are 2 slot 5's showing and its showing an old entry for slot 9 (there was/is nothing loaded in slot 9)

Image

if i click to offline and then back to online, it works itself out

Image

This happens quite regularly and is not an issolated incident. some times it takes 2 times for it to sort itself out. Worth nothing here that the library itself does not have any issues in its representation of the inventory, it shows the correct information from the outset. Any thoughts on what could be causing this?
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Re: GUI Update Lag / Incorrectness

Veeam Logoby Mike Resseler » Tue Apr 11, 2017 5:33 am

Hi Aaron,

Actually, I am not aware of this issue. Can you "reproduce" it easily? In that case, I would find it very helpful for us to create a support case so that this can be looked at. Might be a small UI bug

If it is easily reproducible, can you "close the UI", start it again and see if that fixes it?

Let me know your thoughts
Mike
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Re: GUI Update Lag / Incorrectness

Veeam Logoby aaron@ARB » Tue Apr 11, 2017 5:40 am

hi Mike,

i wouldn't say it's 'easily' reproducible but it happens with enough regularity that I took the time to let you know. I reckon I would see it 1 out of 4 times I load tapes (which i do once a week).

Next time I load tapes ill see if it does it. I'm just used to it now so it may happen more than I think :).

Either way, at least I have a screenshot of it so that you can see that I am not telling porkies :).

Cheers,
Aaron
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Re: GUI Update Lag / Incorrectness

Veeam Logoby Mike Resseler » Tue Apr 11, 2017 5:44 am

Thanks Aaron for willing to do this the next time. After that, I still would suggest to go to support. If this indeed is a bug, it needs to go through support and they need to work with R&D then to figure out what is happening.

Again, thanks!
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Re: GUI Update Lag / Incorrectness

Veeam Logoby Dima P. » Sun Apr 16, 2017 7:57 pm

Hi Aaron,

Thanks for sharing. If I am not mistaken VBR views periodically refresh themselves and when you switch the view it performs refresh automatically. Can you clarify, was incorrect info displayed right after you performed clicked the Online media view?
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