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pmansfield
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Veeam keeps marking the Tape library as offline

Post by pmansfield » Aug 19, 2016 10:52 am

I don't know what triggers it, but the tape library only stays online for a few days, and then Veeam says it's offline and won't talk to it. The library itself hasn't been power cycled, disconnected or had anything else done to it that would cause it from a hardware point of view.

In Veeam, if I go Tape Infrastructure -> Offline Tapes -> Quantum Scaler i40-i80 153G, right click the library and choose Rescan
It pops up the job progress window, but it just says: Tape library QUANTUM Scalar i40-i80 153G (offline) appears to be offline
There doesn't appear to be any other way of getting the library online.

Restarting the tape library doesn't help, and I can't keep rebooting the Veeam server every couple of days. The library is a Scalar i40 with a pair of HP LTO-5 drives in it, and with EMC Networker, it ran pretty much flawlessly.

Veeam is 9.0.0.1491.

Any ideas?

Dima P.
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Re: Veeam keeps marking the Tape library as offline

Post by Dima P. » Aug 20, 2016 1:37 pm

Hi pmansfield,

Strange behavior. If I were you, I’d check the way library is connected to ‘tape proxy’. If that does not help and all the cords are fine, check with our support team as it should be possible to identify the root cause by checking the debug logs.

andyman3000
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Re: Veeam keeps marking the Tape library as offline

Post by andyman3000 » Feb 10, 2019 7:57 pm

I have this problem Quantum i6 LTO7 FC. Tape server is remote of primary VBR server. Tapes attached to primary VBR server(s) or backup repository never have this problem.

larrywl
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Re: Veeam keeps marking the Tape library as offline

Post by larrywl » Apr 03, 2019 9:01 pm

Same here with HP MSL G3 Series 7.10. Attached to tape proxy server (not Veeam B&R server).

Dima P.
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Re: Veeam keeps marking the Tape library as offline

Post by Dima P. » Apr 04, 2019 6:39 pm

Hello,

This might be a connection or hardware issue but I'd recommend you to check with our support team. Please raise a support case and do not forget to share the case id in this thread. Cheers!

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