Backups Fail writing to Veeam B&R Repository

Backup agent for Microsoft Windows servers and workstations (formerly Veeam Endpoint Backup FREE)

Re: Backups Fail writing to Veeam B&R Repository

Veeam Logoby Logan_Wolverine » Wed Apr 29, 2015 2:52 pm

ok it is was a permission issue. Let's stick to the original issue. I'm running extra test with my own defined repo to see if theire is any difference with the default one created by VBR.
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Re: Backups Fail writing to Veeam B&R Repository

Veeam Logoby Logan_Wolverine » Wed Apr 29, 2015 3:21 pm

Hello,

the issue is the same with my user-defined repository (which is BTW on the same drive than the default VBR one, in a different folder).
Everything goes well on the PC side, you can see the backup process but at the end it fails with completion timeout error.
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Re: Backups Fail writing to Veeam B&R Repository

Veeam Logoby Mike Resseler » Wed Apr 29, 2015 3:24 pm

Frank,

Please create a support case and post the ID here for further investigation.

Thanks

Mike
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Re: Backups Fail writing to Veeam B&R Repository

Veeam Logoby Logan_Wolverine » Wed Apr 29, 2015 3:57 pm

Hello,

as of a new support ticket I think there already is one previously posted : The case number is 00891991. And my issue is the same. Disabling my computer firewall did not help out at all. This is a young product. Maybe update 3 is required :).
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Re: Backups Fail writing to Veeam B&R Repository

Veeam Logoby Dima P. » Wed Apr 29, 2015 11:32 pm

Franck,
Since it is the issue and, generally, we do not troubleshoot or help to troubleshoot problems before case has been submitted here at the forums, kindly, open a personal support case. Then I can forward it directly to QA for investigation, as I’ve already done with the original case in Carl's post. Thank you in advance.
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Re: Backups Fail writing to Veeam B&R Repository

Veeam Logoby Logan_Wolverine » Wed May 06, 2015 12:26 pm

Hello,

here is my support case: 00911008.

Franck
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Re: Backups Fail writing to Veeam B&R Repository

Veeam Logoby Dima P. » Wed May 06, 2015 5:04 pm

Thanks Franck! We will investigate it.
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Re: Backups Fail writing to Veeam B&R Repository

Veeam Logoby Dima P. » Thu May 07, 2015 3:03 pm

Guys,
While support team is working on you cases I wanted to ask you to check what would happen if you configure the target repository as a shared folder destination for Endpoint backup job? Will the job fail with the same error?
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Re: Backups Fail writing to Veeam B&R Repository

Veeam Logoby cfvonner » Thu May 07, 2015 8:52 pm 2 people like this post

Veeam support has confirmed that there is a minor bug in the current release of Endpoint Backup (EB) that causes the timeout issues when writing to a Veeam B&R repository. The fix will be in a future update. However, you can workaround the issue a couple of ways:
  1. Write to a CIFS share instead (you can create a Windows share on the same server Veeam B&R runs on, pointing to the same folder where the repositories are stored).
  2. Apply a minor registry hack to increase the timeout interval
If you choose to go the second route, here is the instructions from Veeam:
  1. Stop Veeam Endpoint Backup jobs and services temporarily (right click on the Veeam EB icon in the task tray and select Exit).
  2. Open Regedit.
  3. Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Veeam\Veeam Endpoint Backup.
  4. Add a new DWORD (32-bit value) key named ConnectByIPsTimeoutSec and set the value to 600 (decimal) to start (you may have to adjust this setting to a larger number if it doesn't work).
  5. Close Regedit.
  6. Restart Veeam EB (from the Start menu).
  7. Test the Veeam EB backup job on a Veeam B&R repository.

You may have to try larger timeout values until it succeeds. If that still doesn't work, contact Veeam support for further assistance.

-Carl V.
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Re: Backups Fail writing to Veeam B&R Repository

Veeam Logoby jshiflet » Thu May 07, 2015 11:44 pm

Same problem here on multiple machines too.

Case ID 00902150

I'm going to try cfvonner's solution above and see if that helps and will report back.

UPDATE: Carl's tip on adding the registry key worked, however, it took just over 25 minutes for Endpoint Backup to finally get to the "X disk read at XXX MB/s" point, during which all of the timers on the individual steps stopped counting for periods ranging from 5-10 minutes, so the "Duration" values are VASTLY skewed from the Backup Duration counter.

Here's a screenshot:

Image
--
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Re: Backups Fail writing to Veeam B&R Repository

Veeam Logoby thule1291 » Fri May 08, 2015 11:54 am

Are there any News? Need to backup some Maschines to a Veeam Server..
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Re: Backups Fail writing to Veeam B&R Repository

Veeam Logoby Mike Resseler » Fri May 08, 2015 3:05 pm

Hi Thule,

See above for the workarounds. From the moment the update is ready we will release it but for now this is what can be done

Cheers

Mike
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Re: Backups Fail writing to Veeam B&R Repository

Veeam Logoby tomhkr » Wed May 13, 2015 6:40 am

I get the same error, "Error: Completion timeout occured" on my client computer running Veeam Endpoint Backup
Permissions are correctly set and the client is able to select the correct repository (a CIFS repo).
The Veeam Backup server has two NIC's, one public interface on the same network as the client resides (VLAN 1, 192.168.1.20) and a interface for the network where the storage repositories reside (VLAN 2, 192.168.2.20)

Looking at TCP connections on the client, the client makes most connections to the public interface 192.168.1.20 but also tries to communicate with 192.168.2.20 TCP port 2500.
Understandably this fails since the client is not allowed to access VLAN 2.

What did I set up wrong since it is behaving this way?

Edit: I tried the registry fix above.
Now the backup job appears to work!
But it takes 30 minutes before the job actually starts moving data. Meanwhile Veeam.Endpoint.Manager.EXE tries to connect to the wrong interface repeatedly.
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Re: Backups Fail writing to Veeam B&R Repository

Veeam Logoby tomhkr » Wed May 13, 2015 7:33 am

The Restore Files process (Backup browser) appears to suffer from the same problem, it tries contacting the wrong IP-adress until it reaches timeout. Could not restore anything.
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Re: Backups Fail writing to Veeam B&R Repository

Veeam Logoby Mike Resseler » Wed May 13, 2015 7:34 am 1 person likes this post

Tom,

We are really interested in your logs so please create a support case and post the ID here (and follow-up) here

Thanks

Mike
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