Can't install Veeam Endpoint Backup 1.5.0.306 W10PRO 64bit

Backup agent for Microsoft Windows servers and workstations (formerly Veeam Endpoint Backup FREE)

Can't install Veeam Endpoint Backup 1.5.0.306 W10PRO 64bit

Veeam Logoby websafe » Mon Sep 19, 2016 1:22 pm

Hello,

I'm having problems installing Veeam Endpoint Backup 1.5.0.306 on Window 10 PRO 64bit PL.
I tried everything I found in veeam-endpoint-backup-f33/installation-fails-sqllocaldb-t24681-90.html
but nothing helps.

I'm wanted to post logs here, but:

Do not post log snippets. Full debug logs are required for troubleshooting, and log research is performed by dedicated engineers. To create log package, click Help > Support Information in the main menu. Then, open a support case and upload the package. Include the support case ID in your forum posts instead of log snippets.


I tried to
open a support case and upload the package
via https://my.veeam.com/#/my-cases
but that's not possible, because every time I select "Veeam Endpoint Backup" I get:

To open a support case for Veeam Endpoint Backup FREE, go to the Control Panel, click on Support tab, and select Technical support option.
Please note that support for FREE products is provided on a best-effort basis depending on staff availability, but there are no response goals or guarantees for this service.


but I can't because I'm not able to install so I have no Control Panel :-)

That's why I've decided to post my logs here anyway and I hope this thread won't be deleted, please :-)

Code: Select all
[19.09.2016 14:49:51][INFO] Creating Installer Application instance.
[19.09.2016 14:49:51][INFO] Installer Application instance created.
[19.09.2016 14:49:56][INFO] InstallerEngine session started.
[19.09.2016 14:49:56][INFO] Stopping tray application.
[19.09.2016 14:49:56][INFO] Tray application stop procedure threw an exception, this can indicate error or tray application is not running.
[19.09.2016 14:49:56][ERROR] System.Threading.WaitHandleCannotBeOpenedException: Nie istnieje dojście o podanej nazwie.
   w System.Threading.EventWaitHandle.OpenExisting(String name, EventWaitHandleRights rights)
   w Veeam.Setup.Endpoint.EndpointCore.TrayAppManager.Stop(IProgressReporter progressReporter)
[19.09.2016 14:49:56][INFO] Stopping exisitng services...
[19.09.2016 14:49:56][INFO] Service name: VeeamEndpointBackupSvc
[19.09.2016 14:49:56][INFO] Service process: Not specified
[19.09.2016 14:50:01][ERROR] System.Exception: No such service found.
   w Veeam.Setup.Common.Util.WindowsService.InitController()
   w Veeam.Setup.Common.Util.WindowsService.Create(String serviceName, String processName)
[19.09.2016 14:50:01][INFO] Service is not installed, skipping.
[19.09.2016 14:50:01][INFO] Exisitng services have been stopped.
[19.09.2016 14:50:01][INFO] Checking presence of Microsoft SQL Server 2012 System CLR Types...
[19.09.2016 14:50:01][INFO] Requested assembly: Microsoft.SqlServer.Types Version: 11
[19.09.2016 14:50:02][INFO] Requested assembly 'Microsoft.SqlServer.Types' version 11 is found in GAC, checking detailed version in registry...
[19.09.2016 14:50:02][INFO] Required version: 11.1.3000.0; Found version: 11.1.3000.0
[19.09.2016 14:50:02][INFO] Checking presence of Microsoft SQL Server 2012 SMO redist...
[19.09.2016 14:50:02][INFO] Requested assembly: Microsoft.SqlServer.Smo Version: 11
[19.09.2016 14:50:02][INFO] Requested assembly 'Microsoft.SqlServer.Smo' version 11 is found in GAC, checking detailed version in registry...
[19.09.2016 14:50:02][INFO] Required version: 11.1.3000.0; Found version: 11.1.3000.0
[19.09.2016 14:50:02][INFO] Checking presence of Microsoft SQL Server 2012 Local DB...
[19.09.2016 14:50:02][INFO] Requested 'InstanceAPIPath' registry key at the 'SOFTWARE\Microsoft\Microsoft SQL Server Local DB\Installed Versions\11.0\' path is found, Checking version.
[19.09.2016 14:50:02][INFO] Required version: 11.2.5058.0; Found version: 11.2.5058.0
[19.09.2016 14:50:02][INFO] Microsoft SQL Server 2012 Local DB upgrade is not required.
[19.09.2016 14:50:36][INFO] Starting services...
[19.09.2016 14:50:36][INFO] Service name: VeeamEndpointBackupSvc
[19.09.2016 14:50:36][INFO] Service process: Not specified
[19.09.2016 14:50:36][INFO] Starting service...
[19.09.2016 14:55:38][ERROR] [InteractionMessage]Failed to start service ‘VeeamEndpointBackupSvc'.
Click Retry to attempt to start the service again. Click Cancel to continue installation without starting the service.
[19.09.2016 14:55:43][ERROR] [InteractionMessage]Returned result Cancel
[19.09.2016 14:55:43][ERROR] System.ServiceProcess.TimeoutException: Limit czasu upłynął i operacja nie została ukończona.
   w System.ServiceProcess.ServiceController.WaitForStatus(ServiceControllerStatus desiredStatus, TimeSpan timeout)
   w Veeam.Setup.Common.Util.WindowsService.WaitForStableStatus()
   w Veeam.Setup.Endpoint.Core.WindowsServiceManager.ServiceActionLoop(Action serviceAction, String errorMessage)
   w Veeam.Setup.Endpoint.Core.WindowsServiceManager.StartService(WindowsServiceConfiguration service)
   w Veeam.Setup.Endpoint.Core.WindowsServiceManager.StartSuiteServices(IProgressReporter progressReporter)
   w Veeam.Setup.Endpoint.Core.InstallerEngine.Install(IProgressReporter progressReporter)
[19.09.2016 14:55:43][ERROR] Installation failed.
[19.09.2016 14:55:43][INFO] InstallerEngine session completed. Result = Failed
websafe
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Re: Can't install Veeam Endpoint Backup 1.5.0.306 W10PRO 64b

Veeam Logoby Vitaliy S. » Mon Sep 19, 2016 1:44 pm

Hi Thomas,

As a troubleshooting step, can you please try to install VEB to a Windows 10 machine that uses English locale?

Thanks!
Vitaliy S.
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Re: Can't install Veeam Endpoint Backup 1.5.0.306

Veeam Logoby websafe » Mon Sep 19, 2016 6:51 pm

Hello Vitality,

changing the system locale to en_US + reboot didn't help.
Same situation "Starting services" takes forever and installation fails.

Maybe that's important, it's a Windows 7 PRO 64 bit PL upgraded to Windows 10 PRO 64bit PL
and there is already a SQL service running (Microsoft SQL Server 2005) and I can't
remove it, because it's critical on this machine...
websafe
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Re: Can't install Veeam Endpoint Backup 1.5.0.306 W10PRO 64b

Veeam Logoby Vitaliy S. » Mon Sep 19, 2016 8:44 pm

This should not be a problem. Do you have any other already installed VEB to open a support case with our technical team?
Vitaliy S.
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Re: Can't install Veeam Endpoint Backup 1.5.0.306 W10PRO 64b

Veeam Logoby glim69 » Tue Sep 20, 2016 6:46 pm

I have win10pro x64 and installed Veeam without problem.

Which antivirus do you have?
glim69
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Re: Can't install Veeam Endpoint Backup 1.5.0.306 W10PRO 64b

Veeam Logoby Dima P. » Wed Sep 21, 2016 6:01 pm

here is already a SQL service running (Microsoft SQL Server 2005) and I can't remove it, because it's critical on this machine

I do remember that we've tested similar setup. SQL versions can coexist within one machine, so that should not be the root cause. Please open a case, even though service is not running you should be able to start VEB tray app and submit your logs thru support tab.
Dima P.
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Re: Can't install Veeam Endpoint Backup 1.5.0.306 W10PRO 64b

Veeam Logoby websafe » Fri Oct 14, 2016 2:03 pm

On this machine no antivirus at all.
websafe
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Re: Can't install Veeam Endpoint Backup 1.5.0.306 W10PRO 64b

Veeam Logoby Dima P. » Fri Oct 14, 2016 2:58 pm

Thomas,

Thanks for heads up. Can you open a support case via products UI (Control Panel > Support)?
Dima P.
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Re: Can't install Veeam Endpoint Backup 1.5.0.306 W10PRO 64b

Veeam Logoby chissene » Tue Jul 25, 2017 2:13 pm

hello, do you found any solution to this issue ? I'm in the same situation
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Re: Can't install Veeam Endpoint Backup 1.5.0.306 W10PRO 64b

Veeam Logoby Dima P. » Thu Jul 27, 2017 6:12 pm

chissene,

The error mentioned in this threads is very generic. If installation fails and you cannot open support case, please let me know you contact email address (you can send me one via PM). I’ll ask support team to reach you. Cheers!
Dima P.
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