Backup agent for Microsoft Windows servers and workstations (formerly Veeam Endpoint Backup FREE)
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omfk
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Joined: Nov 30, 2016 9:48 pm
Full Name: Frank Knappe
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Cancel backup takes long

Post by omfk » Jul 12, 2018 3:59 pm

HI there,

I have a backup job which got stuck during
12.07.2018 00:31:19 :: Creating VSS snapshot (already 18h)

I pressed Cancel but the process isn't stopping. How can I safely and quick cancel this job?

BR
FRank

Dima P.
Veeam Software
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Full Name: Dmitry Popov
Location: Prague
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Re: Cancel backup takes long

Post by Dima P. » Jul 15, 2018 10:48 pm

Hello Frank,

Cancel takes longer than expected because something went wrong with VSS snapshot creation (as during cancel operation agent deletes the VSS snapshot). If this is not a one time issue and you see this behavior frequently please reach our support team to investigate the root cause. Cheers!

omfk
Enthusiast
Posts: 65
Liked: 6 times
Joined: Nov 30, 2016 9:48 pm
Full Name: Frank Knappe
Contact:

Re: Cancel backup takes long

Post by omfk » Jul 18, 2018 8:25 pm

Fortunately I usually don't have hanging VAW jobs which I have to cancel, so this doesn't happen frequently. After ~70h I rebooted the machine and that also canceled the VAW job properly.

BR
Frank

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