Standalone backup agent for Microsoft Windows servers and workstations (formerly Veeam Endpoint Backup FREE)
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keith Drayton
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Endpoint Recovery to VM - VCRuntime140_CLR0400.dll is missing

Post by keith Drayton » Aug 01, 2019 11:34 am

I have a image of a machine created using Endpoint (free version) and have been attempting to put it into a VM,
Image was taking a month or so ago before the machine was wiped and upgraded to Windows 10, We now find our selfs missing a setting for a piece of software, Thought the simple option would be fire up the image and check it on there,
I have carried out the following steps in both our VMWare Vsphere server and Hyper-V on a windows 10 laptop with same results.

First attempt - Convert the image to VMDK \ VHD, Create new VM with this disk and boot
Windows 7 gets stuck in a boot loop.

Second attempt - Full Endpoint recovery, Mount the recovery ISO and boot a blank VM from it,
On both Vmware & Hyper-Vim getting the following error before i get to the recovery console

The program cant start because VCRUNTIME140_CLR0400.dll is missing from your computer, Try reinstalling to fix this problem.

I was sure i had done this before and have seen articles on line demonstrating it but im getting this error from several recovery ISO from different systems,

Anyone have any ideas on this?
Thanks

Dima P.
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Re: Endpoint Recovery to VM - VCRuntime140_CLR0400.dll is missing

Post by Dima P. » Aug 01, 2019 12:53 pm

Hello Keith,

Can you please clarify if it's possible to boot the resulting VM in the safe mode? Thank you!

keith Drayton
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Re: Endpoint Recovery to VM - VCRuntime140_CLR0400.dll is missing

Post by keith Drayton » Aug 01, 2019 2:38 pm

Hi Dima

If i carry out a conversion of the image to disk and add that to a VM it fails to boot in safe mode either, Again end up with a boot loop.
I have other ways of getting the information i want to start this image up for but now i also want to get it working to ensure its OK.
I dont currently have any real hardware i can restore to for testing so cant say if i have an image problem or VM problem.

Thanks

keith Drayton
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Re: Endpoint Recovery to VM - VCRuntime140_CLR0400.dll is missing

Post by keith Drayton » Sep 02, 2019 2:57 pm

So about a month on from running into this problem that i had assumed was trying to recovery a physical machine backup from the agent to a VM i wanted to try it with another PC,
Recovery media created, ISO and direct to USB,
Agent backup runs fine on the physical PC,
Any attempt to recover to a VM fails with
The program cant start because VCRUNTIME140_CLR0400.dll is missing from your computer, Try reinstalling the program to fix this problem,

So this time after trying a couple different options to get a working VM i decided to head back to the original physical hardware and boot the recover USB, To my surprise im getting the same error so it appears to have nothing to do with recovering to VM and something to do with the recovery media its self,
Im running Agent version 3, I think there is an update available, Tomorrow i will update and create new media and see if that fixes the issue,
When recovering to original hardware i have not run into this before but have always been on earlier versions, I think these errors have only been with Agent version 3,

Anyone have any suggestions?

Thanks

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