Error: Failed to create or open file.

[DaveZ]

Hello, this is my first post on that forum, welcome everyone.

I'm trying to backup computers in local network using Veeam Endpoint on SMB share. The SMB servers runs on Debian 8 in the same network.
The share is secured by a username and password - this works great - I can copy and write files through Windows Explorer.
But when I try to run backup taks, Veeam reports an error:

Code: Select all

Error: Access denied. Error code: 5 Failed to create or open file [\\10.1.8.254\backup3\Backup Job TESTOWA-VM_1\Backup Job TESTOWA-VM2016-02-05T163144.vbk].  

This is strange, because Veeam creates \Backup Job... directory and two files inside: .vbm (size 1 KB) and .vbk (size 30772 KB). And after a while backup job fails and .vbk disappears (.vbm still inside the directory). The storage have 1.2T and computer have 250GB drive so this is not a free space problem.
Has anyone met with such a case?

[Dima P.]

Hello and welcome to the community Dave,

Just to clarify, the account you used on the VEB shared folder set has full access permissions to the said folder, right?

[DaveZ]

Yes, smb user have full permissions to that shared folder.

[Dima P.]

Hello Dave,

Please open a support case (Control Panel > Support > Technical Support), so support team could investigate your application logs. Thanks

[jgalarraga]

Check:
1.- connection to folder
2.- folder permissions.
3.- antivirus settings (exceptions and ransomware option )