Failed to query NTFS directory (case #02179946)

Backup agent for Microsoft Windows servers and workstations (formerly Veeam Endpoint Backup FREE)

Failed to query NTFS directory (case #02179946)

Veeam Logoby Krzysztof_S » Fri Jun 16, 2017 12:05 pm

Hello,

For a few days we're facing problem with VAW 2.0 backups. Backup stopped to work and VAW finishes with error:

Error: Failed to query NTFS directory 'Users\username\Downloads\folder' Agent failed to process method {FileBackup.SyncDirs}. Exception from server: Bad data Failed to call CryptDecrypt


We're doing test deployment of VAW on 5 workstations and for now on 3 of them we receive this error.
It's thrown few days after initial configuration of VAW. Backups are set up to be password encrypted and stored on Sandisk USB Fit 3.0 exFAT formatted and plugged to computers.

It's not a problem with NTFS filesystem on harddrive since even if I remove directory listed in error message, backup still doesnn't work.

Has anyone received this error in VAW? We're planning to deploy 100+ VAW on workstations but till we do not resolve this issue it's not an option.

Regards,

Krzysztof
Krzysztof_S
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Re: Failed to query NTFS directory (case #02179946)

Veeam Logoby Dima P. » Sun Jun 18, 2017 7:53 pm

Hello Krzysztof,

Have you heard anything from support team? To double check the permissions please try if copy/paste works to the same directory via regular windows file browser.
Dima P.
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