Failed to query NTFS directory (case #02179946)

Backup agent for Microsoft Windows servers and workstations (formerly Veeam Endpoint Backup FREE)

Failed to query NTFS directory (case #02179946)

Veeam Logoby Krzysztof_S » Fri Jun 16, 2017 12:05 pm


For a few days we're facing problem with VAW 2.0 backups. Backup stopped to work and VAW finishes with error:

Error: Failed to query NTFS directory 'Users\username\Downloads\folder' Agent failed to process method {FileBackup.SyncDirs}. Exception from server: Bad data Failed to call CryptDecrypt

We're doing test deployment of VAW on 5 workstations and for now on 3 of them we receive this error.
It's thrown few days after initial configuration of VAW. Backups are set up to be password encrypted and stored on Sandisk USB Fit 3.0 exFAT formatted and plugged to computers.

It's not a problem with NTFS filesystem on harddrive since even if I remove directory listed in error message, backup still doesnn't work.

Has anyone received this error in VAW? We're planning to deploy 100+ VAW on workstations but till we do not resolve this issue it's not an option.


Posts: 2
Liked: never
Joined: Wed May 17, 2017 12:56 pm
Full Name: Krzysztof S.

Re: Failed to query NTFS directory (case #02179946)

Veeam Logoby Dima P. » Sun Jun 18, 2017 7:53 pm

Hello Krzysztof,

Have you heard anything from support team? To double check the permissions please try if copy/paste works to the same directory via regular windows file browser.
Dima P.
Veeam Software
Posts: 6979
Liked: 501 times
Joined: Mon Feb 04, 2013 2:07 pm
Location: SPb
Full Name: Dmitry Popov

Return to Veeam Agent for Windows

Who is online

Users browsing this forum: Bing [Bot], Google [Bot] and 1 guest