Installation fails (SQLLocalDB)

Backup agent for Microsoft Windows servers and workstations (formerly Veeam Endpoint Backup FREE)

Re: Installation fails (SQLLocalDB)

Veeam Logoby Dima P. » Mon Feb 23, 2015 10:30 pm

Massimiliano,
Thanks for the update. Please send me the fresh portion of troubleshooting logs via PM.
Dima P.
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Re: Installation fails (SQLLocalDB)

Veeam Logoby massimiliano.rizzi » Tue Feb 24, 2015 8:50 am

d.popov wrote:Massimiliano,
Thanks for the update. Please send me the fresh portion of troubleshooting logs via PM.


Hello Dmitry,

PM sent.

Thanks and Regards,

Massimiliano
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Re: Installation fails (SQLLocalDB)

Veeam Logoby massimiliano.rizzi » Tue Feb 24, 2015 9:30 am

EDIT: I just noticed the message below highlighted from windows event viewer (Custom View > Administrative events), however I don’t know whether it is actually relevant:
==================================================
Image
==================================================
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Re: Installation fails (SQLLocalDB)

Veeam Logoby Dima P. » Tue Feb 24, 2015 10:11 pm

Massimiliano,
Thanks - forwarded your logs to QA team. By the way, any chance that the affected machine is in domain with some password GPO (or maybe local policy)?
Dima P.
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Re: Installation fails (SQLLocalDB)

Veeam Logoby massimiliano.rizzi » Fri Feb 27, 2015 9:53 am

d.popov wrote:Massimiliano,
Thanks - forwarded your logs to QA team. By the way, any chance that the affected machine is in domain with some password GPO (or maybe local policy)?


Dmitry,

sorry for the delay.

Indeed, the affected machine I am trying to install Veeam Endpoint Backup on is running Windows Server 2012 Essentials. It is the domain controller at the root of the forest and domain.

The affected machine is acting as a file server (we have not installed other applications) and all GPOs come out of the box with Windows Server 2012 Essentials without any customizations/additional GPOs.

Is there any particular Group Policy setting I should also look into ?

Thanks and Regards,

Massimiliano
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Re: Installation fails (SQLLocalDB)

Veeam Logoby Dima P. » Fri Feb 27, 2015 12:19 pm

Hi Massimiliano,
Thanks for the update! In several cases we have confirmed the generated SQL password to be the root of the issue (as the password does not meet some default GPO requirements). It will be corrected in GA, meanwhile please check the hotfix and solution I've sent you and let me know it helps. Thank you.
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Re: Installation fails (SQLLocalDB)

Veeam Logoby massimiliano.rizzi » Fri Feb 27, 2015 2:15 pm

d.popov wrote:Hi Massimiliano,
Thanks for the update! In several cases we have confirmed the generated SQL password to be the root of the issue (as the password does not meet some default GPO requirements). It will be corrected in GA, meanwhile please check the hotfix and solution I've sent you and let me know it helps. Thank you.


Hello Dmitry,

thank you for your quick reply.

I am attempting to reply via PM to the message containing the hotfix and solution you sent me via PM as well, however my replies get stacked up in the Outbox folder of my User Control Panel. I don’t know whether you’re receiving them.

The х64 bit folder containing the .dll pack also contains a subfolder named “х64” (there also is a subfolder named “х86”). The “х64” subfolder contains two files: “NtfsLib.dll” and “VeeamAgent.exe”. Do I have to grab and copy them as well ?

Thanks and Regards,

Massimiliano
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Re: Installation fails (SQLLocalDB)

Veeam Logoby Dima P. » Sat Feb 28, 2015 9:21 pm

Massimiliano,
Yes, all the files should be replaced.
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Re: Installation fails (SQLLocalDB)

Veeam Logoby massimiliano.rizzi » Sun Mar 01, 2015 3:42 pm

d.popov wrote:Massimiliano,
Yes, all the files should be replaced.


Dmitry,

I followed your instructions containing the hotfix and solution you sent me via PM and I confirm everything is ok :D :D

Thank you again for your kind support.

Massimiliano
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Re: Installation fails (SQLLocalDB)

Veeam Logoby Dima P. » Sun Mar 01, 2015 9:57 pm

Massimiliano,
Awesome! Thank you for your time!
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Re: Installation fails (SQLLocalDB)

Veeam Logoby stoal76 » Tue Mar 10, 2015 8:33 am

Can I please have a copy of this hotfix as I am getting the following error when installing Endpoint RC on a Windows 2011 essentials server

Log Name: Application
Source: VeeamEndpointBackupSvc
Date: 10/03/2015 1:01:32 p.m.
Event ID: 0
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer:
Description:
Service cannot be started. Veeam.Backup.DBCreator.DatabaseException: Unable to connect to SQL Server np:\\.\pipe\LOCALDB#8E61A0D8\tsql\query. Login failed for user 'VeeamLogin'.
at Veeam.Backup.DBCreator.DatabaseConnector.Connect(DatabaseConnectorOptions options)
at Veeam.Backup.DBCreator.DatabaseIsCompatibleTester`1.Test(Exception& error)
at Veeam.Backup.DBCreator.DatabaseIsCompatibleTester`1.Test()
at Veeam.EndPoint.CEndPointServiceImpl.PrepareSqlInstance(DatabaseFile databaseFile)
at Veeam.EndPoint.CEndPointServiceImpl..ctor(CVbOptions options, CTerminationMediator terminator, CExternalEventsWatcher externalEventsWatcher)
at Veeam.EndPoint.EndPointService.OnStart(String[] args)
at System.ServiceProcess.ServiceBase.ServiceQueuedMainCallback(Object state)
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Re: Installation fails (SQLLocalDB)

Veeam Logoby Vitaliy S. » Tue Mar 10, 2015 10:53 am

Hi Shane, keep in mind that you can get it via our support team (cp.veeam.com) as well. Thanks!
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Re: Installation fails (SQLLocalDB)

Veeam Logoby Dima P. » Tue Mar 10, 2015 12:19 pm

Hi Shane,
Just to clarify, you installed the latest RC built (released last Friday) ? Is it possible to share the screenshot of the error you received? Thank you in advance.
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Re: Installation fails (SQLLocalDB)

Veeam Logoby stoal76 » Wed Mar 11, 2015 12:49 am

The Veeam RC version that I installed is 1.0.0.1921

Here is a screenshot of the installation error

https://onedrive.live.com/?cid=DEC48D5711A24126&id=DEC48D5711A24126%2128696&v=3

If I run the commands below it looks like the SQL Local DB is not being created in the installation process.

"C:\Program Files\Microsoft SQL Server\110\Tools\Binn\SqlLocalDB.exe" start VeeamEndPoint
The specified LocalDB instance does not exist.

"C:\Program Files\Microsoft SQL Server\110\Tools\Binn\SqlLocalDB.exe" info VeeamEndPoint
Printing of LocalDB instance "VeeamEndPoint" information failed because of the following error:
LocalDB instance "VeeamEndPoint" doesn't exist!
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Re: Installation fails (SQLLocalDB)

Veeam Logoby Dima P. » Wed Mar 11, 2015 12:20 pm

Shane,
Thank you! For further troubleshooting could you please collect the following information and share via any available cloud storage with me (send me a download link via PM):

- The full setup logs from C:\ProgramData\Veeam
- Windows Event logs from windows event viewer (Custom View > Administrative events)
- LocalDB error log from %systemroot%\system32\config\systemprofile\AppData\Local\Microsoft\Microsoft SQL Server Local DB\Instances\VeeamEndPoint\ (it should look like error.log, error1.log, error2.log etc)
Dima P.
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