I have a HP DL370 G6 running Server 2008 R2. It is a SQL Server
I have installed the latest version of VEB and configured it to backup the C: volume and point it at a B&R Repository.
The job starts fine but after 17 seconds I get the following error.
Error: Cannot find partition \\?\GLOBALROOT\Device\Harddisk3\Partition1
Google hasn't given me many leads...Does anyone have any ideas as to why this error is occurring?
I can do a folder based backup from the same volume or from another volume ok.
I logged this with Veeam as we have Premium support but was pushed back and told to use the email support in the application.
However this is a server and it doesn't have any access to the internet so i can't use that method.
-
Nookie
- Novice
- Posts: 3
- Liked: never
- Joined: Jul 24, 2015 12:02 am
- Full Name: Nick Johnston
- Contact:
-
Vitaliy S.
- VP, Product Management
- Posts: 27377
- Liked: 2800 times
- Joined: Mar 30, 2009 9:13 am
- Full Name: Vitaliy Safarov
- Contact:
Re: Physical server backup fail
Hi Nick,
You can open support case via any other Endpoint and then just attach logs from that server. On a side note, what partitions do you have for this server? Any hidden, system recovery ones?
Thanks!
You can open support case via any other Endpoint and then just attach logs from that server. On a side note, what partitions do you have for this server? Any hidden, system recovery ones?
Thanks!
-
Nookie
- Novice
- Posts: 3
- Liked: never
- Joined: Jul 24, 2015 12:02 am
- Full Name: Nick Johnston
- Contact:
Re: Physical server backup fail
Hi Vitaliy, that is what I did. However being Endpoint there are no logs to attach. All you get is event logs so I attached those.
After doing that I was still told to use the email only support since I had logged a ticket and it went to the wrong area.
But as I have no internet connectivity from the server I can't send the email using the web form and since no email address is provided, it is not possible to send emails....
Case # 00967729
After doing that I was still told to use the email only support since I had logged a ticket and it went to the wrong area.
But as I have no internet connectivity from the server I can't send the email using the web form and since no email address is provided, it is not possible to send emails....
Case # 00967729
-
Vitaliy S.
- VP, Product Management
- Posts: 27377
- Liked: 2800 times
- Joined: Mar 30, 2009 9:13 am
- Full Name: Vitaliy Safarov
- Contact:
Re: Physical server backup fail
Hmm...can you attach logs from this location "C:\ProgramData\Veeam\EndPoint" and send them to your support engineer?
-
Nookie
- Novice
- Posts: 3
- Liked: never
- Joined: Jul 24, 2015 12:02 am
- Full Name: Nick Johnston
- Contact:
Re: Physical server backup fail
Hi Vitaliy, I have logged another case (#00977766) and have been pushed back yet again.
-
Vitaliy S.
- VP, Product Management
- Posts: 27377
- Liked: 2800 times
- Joined: Mar 30, 2009 9:13 am
- Full Name: Vitaliy Safarov
- Contact:
Re: Physical server backup fail
As far as I see your support engineer has informed you that he will move this ticket to Endpoint queue manually, so let's wait till our support reviews your log files.
P.S. on a side note, I didn't say to open a case via our support channels for paid products, I have just advised to install Endpoint on another computer with internet access and then open a support case from that location
P.S. on a side note, I didn't say to open a case via our support channels for paid products, I have just advised to install Endpoint on another computer with internet access and then open a support case from that location
Who is online
Users browsing this forum: Google [Bot] and 13 guests