on Friday June 3rd we had to perform a recovery for one of our customers because he had caught himself a crypto virus.
We booted the recovery CD we had created on the very same PC using the option to include drivers.
Unfortunately it seems that "include hardware drivers from this computer (recommended" had not worked, because we could not use USB keyboard or USB mouse.
So we reverted to a PS/2 keyboard which did work, but it was not very comfortable to work without a mouse.
Then we had to notify that we could not access USB hard drives which was a bit disturbing, because the backups resided on such drives.
So we got the hard drives out of their USB cases and connected them via S-ATA, still working without mouse, than you very much.
Recovery started - but it resulted in a failure because it could not access some file.
We investigated everything: the new drives had been partitioned and had got the GUID from the backup. The backup file seemed okay.
We started recovery againg because it might have been that Veeam did not know about the newly created partitions and that thing might work with pre-partitioned drives - well, it did not.
So we installed the original drives where Veeam Endpoint Backup was installed running windows so we had working keyboard, working mouse and working USB drives.
We connected the new drives via USB, but hey - Veeam Endpoint backup seems to dislike USB drives as a recovery destination.
Well, I have to tell you that I strongly dislike Veeam as well. You should put that procedure in a commercial to advertise Veeam. Potential customers will be overwhelmed from the ease of product usage, won't they?
However we ended up performing a multi-volume restore running windows from the original drives to new S-ATA drives and performing a row of repair actions afterwards to get the restored drives bootable.
I can hardly tell you how grateful I am: the recovery should have taken minutes, an hour for all systems in total but it ended up in 6 hours, part of those being my spare time.
The recovery boot medium requires a serious review in my opinion.
(Btw, we tried to call Veeam Support but got blocked because Veeam Endpoint Backup support is only provided via the website. But when things are urgent and time is running fast ....)
Considering the fact that we sold Veeam B&R to almost every customer of ours I now have to thing about something: do we trust in Veeam because it is so good - or do we trust in Veeam because others are even worse?
Well, one more thing: typing all this stuff the forum timed-out in the background and when I tried to submit things, everything got lost. Fortunately I had been so clever to backup my text to notepad before ...