Standalone backup agent for Microsoft Windows servers and workstations (formerly Veeam Endpoint Backup FREE)
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mard
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Error: Failed to enable DC SafeBoot mode

Post by mard » Jun 24, 2019 2:22 am

6/23/2019 10:30:16 PM :: Error: Failed to enable DC SafeBoot mode Cannot execute [SetIntegerElement] method of [\\SERVERDC01\root\wmi:BcdObject.Id="{29e04330-060f-11e8-a8a4-9d3d29195e45}",StoreFilePath=""]. COM error: Code: 0xd0000022

Just wanted to seek help on this. Cannot follow on what is the resolution posted hear not much clear on my end.

veeam-agent-for-windows-f33/endpoint-do ... 44658.html

Dima P.
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Re: Veeam Support Case 03618764

Post by Dima P. » Jun 24, 2019 5:51 pm

Hello Mark,

Do you have a case ID to share? Mind me asking what type of workload you are trying to protect? Do you have any antivirus software installed? Thank you in advance!

mard
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Re: Veeam Support Case 03618764

Post by mard » Jun 25, 2019 6:58 am

Hi Dima,

Here is the case ID 03618764 but I think Veeam automatically closed it. I've submitted a new request via VEEAM application here is the new ID 03633889
I'm backing up a domain controller and AV installed is S1 (Sentinel One).

Best Regards,
Mark

Gostev
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Re: Veeam Support Case 03618764

Post by Gostev » Jun 25, 2019 1:45 pm

This looks like an environment specific issue that must be troubleshoot through debug logs by support engineers, and a webex session might be required. Since you're using the free product, your best bet is to keep opening cases until someone is available to work on it. Summers are generally more quiet from support perspective, so there are actually better chances now than during other months! Thanks.

Dima P.
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Re: Veeam Support Case 03618764

Post by Dima P. » Jun 25, 2019 2:55 pm 1 person likes this post

I'm backing up a domain controller and AV installed is S1 (Sentinel One).
The conflict with antivirus filter driver should be the root cause as it blocks the ability to modify the boot record prior creating the backup. Try to disable the antivirus (and it's driver) and rerun the backup to make sure that issue is related to the antivirus. When confirmed, please raise a case with Sentinel One support. Cheers!

mard
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Re: Veeam Support Case 03618764

Post by mard » Jun 25, 2019 3:01 pm

Hi Dima,

Job completed without a problem. Can you clarify more what I need to raise it is the blocking of filter driver ? Only domain controllers are affected by this issue? As I have other 2012 R2 server not domain controller Veeam is working fine.

Best Regards,
Mark

Dima P.
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Re: Veeam Support Case 03618764

Post by Dima P. » Jun 25, 2019 4:09 pm

Agent is modifying the boot record prior performing backup to make sure that resulting restore point is created in Directory Services Restore Mode (to load the domain controller properly during bare metal recovery). Sentinel One filter driver is blocking any modification of the boot record thus the back job fails - please ask Sentinel One support team, if possible, how to instruct filter driver to white-list Veeam Agent.

mard
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Re: Veeam Support Case 03618764

Post by mard » Jun 27, 2019 9:13 am

Hi Dima,

Many thanks for your assistance.

Best Regards,
Mark

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Re: Error: Failed to enable DC SafeBoot mode

Post by Poel » Sep 27, 2019 11:54 am

Dear mard,

did you ever find a solution for this with Sentinel One support?
I'm facing the issue myself now on a DC with Sentinel One.

Thank you

Dima P.
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Re: Error: Failed to enable DC SafeBoot mode

Post by Dima P. » Oct 04, 2019 1:49 pm

Hello Poel,

Unfortunately we do not have any ways to check if this issue has been addressed by Sentinel One team. If possible, please raise a support ticket at their side and and let us know how it goes. Thank you in advance!

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