Failed to find the agent certificate

[pck_robert]

Hi all,

I recently had to restore a Linux VM in Azure using Veeam.

Since the restore, backups of the restored system are no longer working. Logs have this entry:

Code: Select all

[02.08.2022 17:36:47.445] <140204991029760> prtcl  | ERR |Failed to find the agent certificate. Possible reason: a recent change of hardware could cause the HWID to change as well.

I'm not sure what certificate it's looking for or how to resolve this.

Any help would be very appreciated!

Thank you,

Robert

[Mildur]

Hello,

Is this about Veeam Agent for Linux or Veeam Backup for Azure?
If it's about Veeam Agent for Linux, then try the following steps (no guarantee that it works, but it was tested successfully in a similar case by one of my colleagues):

1) Stop the service:
# systemctl stop veeamservice
2) Make database backup:
# mv /var/lib/veeam/veeam_db.sqlite /var/lib/veeam/veeam_db.sqlite.bak
3) Start the service:
# systemctl start veeamservice
4) Wait a few minutes for the database to rebuild
5) Rescan machine in the protection group

If that doesn't help, please provide a support case ID for this issue, as requested when you click New Topic. Without case number, the topic will eventually be deleted by moderators.

Best regards,
Fabian

PS: support can only help if you upload logs
https://www.veeam.com/kb1832
https://helpcenter.veeam.com/docs/agent ... tml?ver=50

[pck_robert]

Thank you, that worked!!

[phiaramos]

Hello,

Can i ask where should I check the following steps? Is it on the VBR or on the Linux machine? Thanks

[Mildur]

Linux machine where the agent is installed.
Do you face the same issue?

Best,
Fabian

[phiaramos]

Hi Fabian,

Yes, we encountered same issue on our AWS VM (Linux) with Veeam Agent installed.
We'll check if this will work, and open support ticket as well. Thank you.

Regards,
Phia