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horaceho
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System Crash while backup

Post by horaceho »

Case # 03614470

i had 2 RHLE running "2.6.32-754.6.3.el6.x86_64" , and installed Veeam Linux Agent 2.0.1-665, but it makes the system hang and crashed while backup, can anyone face problems like this? please help. :shock:

i had attached some of system log when the system hang as below

Code: Select all

Jun 13 15:08:26   kernel: EXT4-fs (veeamimage0): mounted filesystem with ordered data mode. Opts: 
Jun 13 15:09:32   kernel:    veeamsnap:ctrl_open file=0xffff88082f50f180
Jun 13 15:09:32   kernel:    veeamsnap:ioctl_compatibility_flags Get compatibility flags
Jun 13 15:09:32   kernel:    veeamsnap:ioctl_snapshot_errno Snapshot get errno for device
Jun 13 15:09:32   kernel:    veeamsnap:ctrl_release file=0xffff88082f50f180
Jun 13 15:09:32   kernel:    veeamsnap:_snapimage_release .
Jun 13 15:09:32   kernel:    veeamsnap:_snapimage_release bdev =0xffff8808311d0100
Jun 13 15:09:32   kernel:    veeamsnap:_snapimage_release dev id=252:0
Jun 13 15:09:33   kernel:    veeamsnap:ioctl_snapshot_errno Snapshot get errno for device
Jun 13 15:09:33   kernel:    veeamsnap:ioctl_snapshot_destroy Snapshot destroy
Jun 13 15:09:33   kernel:    veeamsnap:_snapshot_destroy snapshot_id=0xffff8807b75eb6c0
Jun 13 15:09:33   kernel:    veeamsnap:snapimage_stop original_dev=253:6
Jun 13 15:09:33   kernel:    veeamsnap:tracker_release_snapshot .
Jun 13 15:09:33   kernel:    veeamsnap:_tracker_release_snapshot dev_id=253:6
Jun 13 15:09:33   kernel:    veeamsnap:_tracker_release_snapshot Active snap number=2
Jun 13 15:09:33   kernel:    veeamsnap:defer_io_destroy for device 253:6
Jun 13 15:09:34   kernel:    veeamsnap:defer_io_work_thread complete.
Jun 13 15:09:34   kernel:    veeamsnap:_tracker_release_snapshot freezing device 253:6
Jun 13 15:09:34   kernel:    veeamsnap:_tracker_release_snapshot freezed.
Jun 13 15:09:34   kernel:    veeamsnap:_tracker_release_snapshot thaw_bdev for device=253:6
Jun 13 15:09:34   kernel:    veeamsnap:snapimage_destroy Destroy snapshot image for device=253:6
Jun 13 15:09:34   kernel:    veeamsnap:_snapimage_destroy delete disk.
Jun 13 15:09:34   kernel:    veeamsnap:_snapimage_destroy stop request processor.
Jun 13 15:09:34   kernel:    veeamsnap:snapimage_processor_thread stopped.
Jun 13 15:09:34   kernel:    veeamsnap:_snapimage_destroy cleanup queue.
Jun 13 15:09:34   kernel: ------------[ cut here ]------------
Jun 13 15:09:34   kernel: WARNING: at block/blk-throttle.c:1222 blk_throtl_drain+0xff/0x180() (Not tainted)
Jun 13 15:09:34   kernel: Hardware name: VMware Virtual Platform
Jun 13 15:09:34   kernel: Modules linked in: veeamsnap(U) fileaccess_mod(U) nfsd lockd nfs_acl auth_rpcgss sunrpc exportfs autofs4 mfeaack(U) ip6t_REJECT nf_conntrack_ipv6 nf_defrag_ipv6 xt_state nf_conntrack ip6table_filter ip6_tables ipv6 ppdev parport_pc parport microcode vmware_balloon sg i2c_piix4 shpchp ext4 jbd2 mbcache sr_mod cdrom sd_mod crc_t10dif ahci vmxnet3 vmw_pvscsi pata_acpi ata_generic ata_piix vmwgfx ttm drm_kms_helper drm i2c_core dm_mirror dm_region_hash dm_log dm_mod [last unloaded: speedstep_lib]
Jun 13 15:09:34   kernel: Pid: 3351, comm: Lpb Server thre Not tainted 2.6.32-754.6.3.el6.x86_64 #1
Jun 13 15:09:34   kernel: Call Trace:
Jun 13 15:09:34   kernel: [<ffffffff810805c1>] ? warn_slowpath_common+0x91/0xe0
Jun 13 15:09:34   kernel: [<ffffffff8108062a>] ? warn_slowpath_null+0x1a/0x20
Jun 13 15:09:34   kernel: [<ffffffff812978af>] ? blk_throtl_drain+0xff/0x180
Jun 13 15:09:34   kernel: [<ffffffff81286cd1>] ? __blk_drain_queue+0x91/0x140
Jun 13 15:09:34   kernel: [<ffffffff81286fab>] ? blk_cleanup_queue+0xeb/0x1d0
Jun 13 15:09:34   kernel: [<ffffffffa04f08e9>] ? _snapimage_destroy+0x1d9/0x3a0 [veeamsnap]
Jun 13 15:09:34   kernel: [<ffffffff815586a3>] ? printk+0x55/0x5a
Jun 13 15:09:34   kernel: [<ffffffffa04f3159>] ? snapimage_destroy+0x109/0x390 [veeamsnap]
Jun 13 15:09:34   kernel: [<ffffffffa04fb18a>] ? _snapshot_destroy+0x13a/0x3c0 [veeamsnap]
Jun 13 15:09:34   kernel: [<ffffffffa04fb492>] ? snapshot_Destroy+0x82/0x120 [veeamsnap]
Jun 13 15:09:34   kernel: [<ffffffffa04ff5e9>] ? ioctl_snapshot_destroy+0xd9/0x240 [veeamsnap]
Jun 13 15:09:34   kernel: [<ffffffffa04fd71e>] ? ctrl_unlocked_ioctl+0x4e/0x60 [veeamsnap]
Jun 13 15:09:34   kernel: [<ffffffff811b7159>] ? vfs_ioctl+0x29/0xc0
Jun 13 15:09:34   kernel: [<ffffffff811b7314>] ? do_vfs_ioctl+0x84/0x590
Jun 13 15:09:34   kernel: [<ffffffff811b78a1>] ? sys_ioctl+0x81/0xa0
Jun 13 15:09:34   kernel: [<ffffffff810f2d8e>] ? __audit_syscall_exit+0x25e/0x290
Jun 13 15:09:34   kernel: [<ffffffff81564357>] ? system_call_fastpath+0x35/0x3a
Jun 13 15:09:34   kernel: ---[ end trace a4d49b9a37f495b4 ]---
Jun 13 15:09:34   kernel:    veeamsnap:_snapimage_destroy release disk structure.
Jun 13 15:11:19   kernel: BUG: soft lockup - CPU#0 stuck for 67s! [flush-253:5:1205]
Jun 13 15:11:19   kernel: Modules linked in: veeamsnap(U) fileaccess_mod(U) nfsd lockd nfs_acl auth_rpcgss sunrpc exportfs autofs4 mfeaack(U) ip6t_REJECT nf_conntrack_ipv6 nf_defrag_ipv6 xt_state nf_conntrack ip6table_filter ip6_tables ipv6 ppdev parport_pc parport microcode vmware_balloon sg i2c_piix4 shpchp ext4 jbd2 mbcache sr_mod cdrom sd_mod crc_t10dif ahci vmxnet3 vmw_pvscsi pata_acpi ata_generic ata_piix vmwgfx ttm drm_kms_helper drm i2c_core dm_mirror dm_region_hash dm_log dm_mod [last unloaded: speedstep_lib]
Jun 13 15:11:19   kernel: CPU 0 
Jun 13 15:13:29   kernel: imklog 5.8.10, log source = /proc/kmsg started.
Jun 13 15:13:29   rsyslogd: [origin software="rsyslogd" swVersion="5.8.10" x-pid="1975" x-info="http://www.rsyslog.com"] start
Jun 13 15:13:29   kernel: Initializing cgroup subsys cpuset
Jun 13 15:13:29   kernel: Initializing cgroup subsys cpu
Jun 13 15:13:29   kernel: Linux version 2.6.32-754.6.3.el6.x86_64 (mockbuild@x86-032.build.eng.bos.redhat.com) (gcc version 4.4.7 20120313 (Red Hat 4.4.7-23) (GCC) ) #1 SMP Tue Sep 18 10:29:08 EDT 2018
Jun 13 15:13:29   kernel: Command line: ro root=/dev/mapper/vg_-lv_root rd_NO_LUKS LANG=en_US.UTF-8 rd_LVM_LV=vg_/lv_swap rd_NO_MD rd_LVM_LV=vg_/lv_root SYSFONT=latarcyrheb-sun16 crashkernel=auto  KEYBOARDTYPE=pc KEYTABLE=us rd_NO_DM rhgb quiet
Jun 13 15:13:29   kernel: KERNEL supported cpus:
Jun 13 15:13:29   kernel:  Intel GenuineIntel
Jun 13 15:13:29   kernel:  AMD AuthenticAMD
Jun 13 15:13:29   kernel:  Centaur CentaurHauls
Jun 13 15:13:29   kernel: Disabled fast string operations
Jun 13 15:13:29   kernel: BIOS-provided physical RAM map:
Jun 13 15:13:29   kernel: BIOS-e820: 0000000000000000 - 000000000009f400 (usable)
Jun 13 15:13:29   kernel: BIOS-e820: 000000000009f400 - 00000000000a0000 (reserved)
Jun 13 15:13:29   kernel: BIOS-e820: 00000000000dc000 - 0000000000100000 (reserved)
Jun 13 15:13:29   kernel: BIOS-e820: 0000000000100000 - 00000000bfef0000 (usable)
Jun 13 15:13:29   kernel: BIOS-e820: 00000000bfef0000 - 00000000bfeff000 (ACPI data)
Jun 13 15:13:29   kernel: BIOS-e820: 00000000bfeff000 - 00000000bff00000 (ACPI NVS)
Jun 13 15:13:29   kernel: BIOS-e820: 00000000bff00000 - 00000000c0000000 (usable)
Jun 13 15:13:29   kernel: BIOS-e820: 00000000f0000000 - 00000000f8000000 (reserved)
Jun 13 15:13:29   kernel: BIOS-e820: 00000000fec00000 - 00000000fec10000 (reserved)
Jun 13 15:13:29   kernel: BIOS-e820: 00000000fee00000 - 00000000fee01000 (reserved)
Jun 13 15:13:29   kernel: BIOS-e820: 00000000fffe0000 - 0000000100000000 (reserved)
Jun 13 15:13:29   kernel: BIOS-e820: 0000000100000000 - 0000000840000000 (usable)
Jun 13 15:13:29   kernel: SMBIOS version 2.4 @ 0xF69C0
Jun 13 15:13:29   kernel: SMBIOS 2.4 present.
Jun 13 15:13:29   kernel: Phoenix BIOS detected: BIOS may corrupt low RAM, working around it.
Jun 13 15:13:29   kernel: Hypervisor detected: VMware
Jun 13 15:13:29   kernel: last_pfn = 0x840000 max_arch_pfn = 0x400000000
Jun 13 15:13:29   kernel: x86 PAT enabled: cpu 0, old 0x7040600070406, new 0x7010600070106
Jun 13 15:13:29   kernel: total RAM covered: 64512M
Jun 13 15:13:29   kernel: Found optimal setting for mtrr clean up
Jun 13 15:13:29   kernel: gran_size: 64K 	chunk_size: 64G 	num_reg: 2  	lose cover RAM: 0G
Jun 13 15:13:29   kernel: last_pfn = 0xc0000 max_arch_pfn = 0x400000000
Jun 13 15:13:29   kernel: init_memory_mapping: 0000000000000000-00000000c0000000
Jun 13 15:13:29   kernel: init_memory_mapping: 0000000100000000-0000000840000000
Jun 13 15:13:29   kernel: RAMDISK: 36786000 - 37fef06e
Jun 13 15:13:29   kernel: ACPI: Deleted _OSI(Windows 2012)
Jun 13 15:13:29   kernel: ACPI: Deleted _OSI(Windows 2013)
Jun 13 15:13:29   kernel: ACPI: RSDP 00000000000f6a10 00024 (v02 PTLTD )
Jun 13 15:13:29   kernel: ACPI: XSDT 00000000bfef00bf 0005C (v01 INTEL  440BX    06040000 VMW  01324272)
Jun 13 15:13:29   kernel: ACPI: FACP 00000000bfefee73 000F4 (v04 INTEL  440BX    06040000 PTL  000F4240)
Jun 13 15:13:29   kernel: ACPI: DSDT 00000000bfef0381 0EAF2 (v01 PTLTD  Custom   06040000 MSFT 03000001)
Jun 13 15:13:29   kernel: ACPI: FACS 00000000bfefffc0 00040
Jun 13 15:13:29   kernel: ACPI: BOOT 00000000bfef0359 00028 (v01 PTLTD  $SBFTBL$ 06040000  LTP 00000001)
Jun 13 15:13:29   kernel: ACPI: APIC 00000000bfef02df 0007A (v01 PTLTD  ? APIC   06040000  LTP 00000000)
Jun 13 15:13:29   kernel: ACPI: MCFG 00000000bfef02a3 0003C (v01 PTLTD  $PCITBL$ 06040000  LTP 00000001)
Jun 13 15:13:29   kernel: ACPI: SRAT 00000000bfef01bb 000E8 (v02 VMWARE MEMPLUG  06040000 VMW  00000001)
Jun 13 15:13:29   kernel: ACPI: HPET 00000000bfef0183 00038 (v01 VMWARE VMW HPET 06040000 VMW  00000001)
Jun 13 15:13:29   kernel: ACPI: WAET 00000000bfef015b 00028 (v01 VMWARE VMW WAET 06040000 VMW  00000001)
Jun 13 15:13:29   kernel: Setting APIC routing to flat.
Jun 13 15:13:29   kernel: SRAT: PXM 0 -> APIC 0 -> Node 0
Jun 13 15:13:29   kernel: SRAT: PXM 0 -> APIC 2 -> Node 0
Jun 13 15:13:29   kernel: SRAT: PXM 0 -> APIC 4 -> Node 0
Jun 13 15:13:29   kernel: SRAT: PXM 0 -> APIC 6 -> Node 0
Jun 13 15:13:29   kernel: SRAT: Node 0 PXM 0 0-a0000
Jun 13 15:13:29   kernel: SRAT: Node 0 PXM 0 100000-c0000000
Jun 13 15:13:29   kernel: SRAT: Node 0 PXM 0 100000000-840000000
Jun 13 15:13:29   kernel: Bootmem setup node 0 0000000000000000-0000000840000000
Jun 13 15:13:29   kernel:  NODE_DATA [000000000003f840 - 000000000007383f]
Jun 13 15:13:29   kernel:  bootmap [0000000000100000 -  0000000000207fff] pages 108
Jun 13 15:13:29   kernel: (9 early reservations) ==> bootmem [0000000000 - 0840000000]
Jun 13 15:13:29   kernel:  #0 [0000000000 - 0000001000]   BIOS data page ==> [0000000000 - 0000001000]
Jun 13 15:13:29   kernel:  #1 [0000006000 - 0000008000]       TRAMPOLINE ==> [0000006000 - 0000008000]
Jun 13 15:13:29   kernel:  #2 [0001000000 - 0002052a64]    TEXT DATA BSS ==> [0001000000 - 0002052a64]
Jun 13 15:13:29   kernel:  #3 [0036786000 - 0037fef06e]          RAMDISK ==> [0036786000 - 0037fef06e]
Jun 13 15:13:29   kernel:  #4 [000009f400 - 0000100000]    BIOS reserved ==> [000009f400 - 0000100000]
Jun 13 15:13:29   kernel:  #5 [0002053000 - 00020549a0]              BRK ==> [0002053000 - 00020549a0]
Jun 13 15:13:29   kernel:  #6 [0000010000 - 0000012000]          PGTABLE ==> [0000010000 - 0000012000]
Jun 13 15:13:29   kernel:  #7 [0000012000 - 000002f000]          PGTABLE ==> [0000012000 - 000002f000]
Jun 13 15:13:29   kernel:  #8 [000002f000 - 000003f840]       MEMNODEMAP ==> [000002f000 - 000003f840]
Jun 13 15:13:29   kernel: found SMP MP-table at [ffff8800000f6a80] f6a80
Jun 13 15:13:29   kernel: Found 131MB of memory at 48MB for crashkernel auto 
Jun 13 15:13:29   kernel: Reserving 131MB of memory at 48MB for crashkernel (System RAM: 33792MB)
Jun 13 15:13:29   kernel: Zone PFN ranges:
Jun 13 15:13:29   kernel:  DMA      0x00000010 -> 0x00001000
Jun 13 15:13:29   kernel:  DMA32    0x00001000 -> 0x00100000
Jun 13 15:13:29   kernel:  Normal   0x00100000 -> 0x00840000
Jun 13 15:13:29   kernel: Movable zone start PFN for each node
Jun 13 15:13:29   kernel: early_node_map[4] active PFN ranges
Jun 13 15:13:29   kernel:    0: 0x00000010 -> 0x0000009f
Jun 13 15:13:29   kernel:    0: 0x00000100 -> 0x000bfef0
Jun 13 15:13:29   kernel:    0: 0x000bff00 -> 0x000c0000
Jun 13 15:13:29   kernel:    0: 0x00100000 -> 0x00840000
Jun 13 15:13:29   kernel: ACPI: PM-Timer IO Port: 0x1008
Jun 13 15:13:29   kernel: Setting APIC routing to flat.
Jun 13 15:13:29   kernel: ACPI: LAPIC (acpi_id[0x00] lapic_id[0x00] enabled)
Jun 13 15:13:29   kernel: ACPI: LAPIC (acpi_id[0x01] lapic_id[0x02] enabled)
Jun 13 15:13:29   kernel: ACPI: LAPIC (acpi_id[0x02] lapic_id[0x04] enabled)
Jun 13 15:13:29   kernel: ACPI: LAPIC (acpi_id[0x03] lapic_id[0x06] enabled)
Jun 13 15:13:29   kernel: ACPI: LAPIC_NMI (acpi_id[0x00] high edge lint[0x1])
Jun 13 15:13:29   kernel: ACPI: LAPIC_NMI (acpi_id[0x01] high edge lint[0x1])
Jun 13 15:13:29   kernel: ACPI: LAPIC_NMI (acpi_id[0x02] high edge lint[0x1])
Jun 13 15:13:29   kernel: ACPI: LAPIC_NMI (acpi_id[0x03] high edge lint[0x1])
Jun 13 15:13:29   kernel: ACPI: IOAPIC (id[0x01] address[0xfec00000] gsi_base[0])
Jun 13 15:13:29   kernel: IOAPIC[0]: apic_id 1, version 17, address 0xfec00000, GSI 0-23
Jun 13 15:13:29   kernel: ACPI: INT_SRC_OVR (bus 0 bus_irq 0 global_irq 2 high edge)
Jun 13 15:13:29   kernel: Using ACPI (MADT) for SMP configuration information
Jun 13 15:13:29   kernel: ACPI: HPET id: 0x8086af01 base: 0xfed00000
Jun 13 15:13:29   kernel: SMP: Allowing 4 CPUs, 0 hotplug CPUs
Jun 13 15:13:29   kernel: PM: Registered nosave memory: 000000000009f000 - 00000000000a0000
Jun 13 15:13:29   kernel: PM: Registered nosave memory: 00000000000a0000 - 00000000000dc000
Jun 13 15:13:29   kernel: PM: Registered nosave memory: 00000000000dc000 - 0000000000100000
Jun 13 15:13:29   kernel: PM: Registered nosave memory: 00000000bfef0000 - 00000000bfeff000
Jun 13 15:13:29   kernel: PM: Registered nosave memory: 00000000bfeff000 - 00000000bff00000
Jun 13 15:13:29   kernel: PM: Registered nosave memory: 00000000c0000000 - 00000000f0000000
Jun 13 15:13:29   kernel: PM: Registered nosave memory: 00000000f0000000 - 00000000f8000000
Jun 13 15:13:29   kernel: PM: Registered nosave memory: 00000000f8000000 - 00000000fec00000
Jun 13 15:13:29   kernel: PM: Registered nosave memory: 00000000fec00000 - 00000000fec10000
Jun 13 15:13:29   kernel: PM: Registered nosave memory: 00000000fec10000 - 00000000fee00000
Jun 13 15:13:29   kernel: PM: Registered nosave memory: 00000000fee00000 - 00000000fee01000
Jun 13 15:13:29   kernel: PM: Registered nosave memory: 00000000fee01000 - 00000000fffe0000
Jun 13 15:13:29   kernel: PM: Registered nosave memory: 00000000fffe0000 - 0000000100000000
Jun 13 15:13:29   kernel: Allocating PCI resources starting at c0000000 (gap: c0000000:30000000)
Jun 13 15:13:29   kernel: Booting paravirtualized kernel on bare hardware
Jun 13 15:13:29   kernel: NR_CPUS:4096 nr_cpumask_bits:4 nr_cpu_ids:4 nr_node_ids:1
Jun 13 15:13:29   kernel: PERCPU: Embedded 33 pages/cpu @ffff880028200000 s104088 r8192 d22888 u524288
Jun 13 15:13:29   kernel: pcpu-alloc: s104088 r8192 d22888 u524288 alloc=1*2097152
Jun 13 15:13:29   kernel: pcpu-alloc: [0] 0 1 2 3 
Jun 13 15:13:29   kernel: Built 1 zonelists in Zone order, mobility grouping on.  Total pages: 8270061
Jun 13 15:13:29   kernel: Policy zone: Normal
Jun 13 15:13:29   kernel: Kernel command line: ro root=/dev/mapper/-lv_root rd_NO_LUKS LANG=en_US.UTF-8 rd_LVM_LV=vg_/lv_swap rd_NO_MD rd_LVM_LV=vg_/lv_root SYSFONT=latarcyrheb-sun16 crashkernel=131M@48M  KEYBOARDTYPE=pc KEYTABLE=us rd_NO_DM rhgb quiet
Jun 13 15:13:29   kernel: PID hash table entries: 4096 (order: 3, 32768 bytes)
Jun 13 15:13:29   kernel: Memory: 32852020k/34603008k available (5540k kernel code, 1049092k absent, 701896k reserved, 6889k data, 1352k init)
Jun 13 15:13:29   kernel: Kernel/User page tables isolation: enabled
Jun 13 15:13:29   kernel: Hierarchical RCU implementation.
Jun 13 15:13:29   kernel: NR_IRQS:33024 nr_irqs:440
Jun 13 15:13:29   kernel: Extended CMOS year: 2000
Jun 13 15:13:29   kernel: Console: colour VGA+ 80x25
Jun 13 15:13:29   kernel: console [tty0] enabled
Jun 13 15:13:29   kernel: allocated 134217728 bytes of page_cgroup
Jun 13 15:13:29   kernel: please try 'cgroup_disable=memory' option if you don't want memory cgroups
Jun 13 15:13:29   kernel: TSC freq read from hypervisor : 2294.609 MHz
Jun 13 15:13:29   kernel: Detected 2294.609 MHz processor.
Jun 13 15:13:29   kernel: Calibrating delay loop (skipped) preset value.. 4589.21 BogoMIPS (lpj=2294609)
Jun 13 15:13:29   kernel: pid_max: default: 32768 minimum: 301
Jun 13 15:13:29   kernel: Security Framework initialized
Jun 13 15:13:29   kernel: SELinux:  Initializing.
Jun 13 15:13:29   kernel: Dentry cache hash table entries: 4194304 (order: 13, 33554432 bytes)
Jun 13 15:13:29   kernel: Inode-cache hash table entries: 2097152 (order: 12, 16777216 bytes)
Jun 13 15:13:29   kernel: Mount-cache hash table entries: 256
Jun 13 15:13:29   kernel: Initializing cgroup subsys ns
Jun 13 15:13:29   kernel: Initializing cgroup subsys cpuacct
Jun 13 15:13:29   kernel: Initializing cgroup subsys memory
Jun 13 15:13:29   kernel: Initializing cgroup subsys devices
Jun 13 15:13:29   kernel: Initializing cgroup subsys freezer
Jun 13 15:13:29   kernel: Initializing cgroup subsys net_cls
Jun 13 15:13:29   kernel: Initializing cgroup subsys blkio
Jun 13 15:13:29   kernel: Initializing cgroup subsys perf_event
Jun 13 15:13:29   kernel: Initializing cgroup subsys net_prio
Jun 13 15:13:29   kernel: Disabled fast string operations
Jun 13 15:13:29   kernel: mce: CPU supports 0 MCE banks
Jun 13 15:13:29   kernel: Speculative Store Bypass: Vulnerable
Jun 13 15:13:29   kernel: FEATURE SPEC_CTRL Not Present
Jun 13 15:13:29   kernel: FEATURE IBPB_SUPPORT Not Present
Jun 13 15:13:29   kernel: Spectre V2 : Mitigation: Full retpoline
Jun 13 15:13:29   kernel: alternatives: switching to unfair spinlock
Jun 13 15:13:29   kernel: ACPI: Core revision 20090903
Jun 13 15:13:29   kernel: ftrace: converting mcount calls to 0f 1f 44 00 00
Jun 13 15:13:29   kernel: ftrace: allocating 22082 entries in 87 pages
Jun 13 15:13:29   kernel: APIC routing finalized to flat.
Jun 13 15:13:29   kernel: ..TIMER: vector=0x30 apic1=0 pin1=2 apic2=-1 pin2=-1
Jun 13 15:13:29   kernel: CPU0: Intel(R) Xeon(R) Gold 6140 CPU @ 2.30GHz stepping 01
Jun 13 15:13:29   kernel: Performance Events: 4-deep LBR, Core2 events, core PMU driver.
Jun 13 15:13:29   kernel: PEBS disabled due to CPU errata.
Jun 13 15:13:29   kernel: CPUID marked event: 'cpu cycles' unavailable
Jun 13 15:13:29   kernel: CPUID marked event: 'instructions' unavailable
Jun 13 15:13:29   kernel: CPUID marked event: 'bus cycles' unavailable
Jun 13 15:13:29   kernel: CPUID marked event: 'cache references' unavailable
Jun 13 15:13:29   kernel: CPUID marked event: 'cache misses' unavailable
Jun 13 15:13:29   kernel: CPUID marked event: 'branch instructions' unavailable
Jun 13 15:13:29   kernel: CPUID marked event: 'branch misses' unavailable
Jun 13 15:13:29   kernel: ... version:                1
Jun 13 15:13:29   kernel: ... bit width:              48
Jun 13 15:13:29   kernel: ... generic registers:      4
Jun 13 15:13:29   kernel: ... value mask:             0000ffffffffffff
Jun 13 15:13:29   kernel: ... max period:             000000007fffffff
Jun 13 15:13:29   kernel: ... fixed-purpose events:   0
Jun 13 15:13:29   kernel: ... event mask:             000000000000000f
Jun 13 15:13:29   kernel: NMI watchdog disabled (cpu0): hardware events not enabled
Jun 13 15:13:29   kernel: Booting Node   0, Processors  #1
Jun 13 15:13:29   kernel: Disabled fast string operations
Jun 13 15:13:29   kernel: mce: CPU supports 0 MCE banks
Jun 13 15:13:29   kernel: #2
Jun 13 15:13:29   kernel: Disabled fast string operations
Jun 13 15:13:29   kernel: mce: CPU supports 0 MCE banks
Jun 13 15:13:29   kernel: #3 Ok.
Jun 13 15:13:29   kernel: Disabled fast string operations
Jun 13 15:13:29   kernel: mce: CPU supports 0 MCE banks
Jun 13 15:13:29   kernel: Skipped synchronization checks as TSC is reliable.
Jun 13 15:13:29   kernel: Brought up 4 CPUs
Jun 13 15:13:29   kernel: Total of 4 processors activated (18356.87 BogoMIPS).
Jun 13 15:13:29   kernel: devtmpfs: initialized
Jun 13 15:13:29   kernel: PM: Registering ACPI NVS region at bfeff000 (4096 bytes)
Jun 13 15:13:29   kernel: regulator: core version 0.5
Jun 13 15:13:29   kernel: NET: Registered protocol family 16
Jun 13 15:13:29   kernel: ACPI: bus type pci registered
Jun 13 15:13:29   kernel: PCI: MCFG configuration 0: base f0000000 segment 0 buses 0 - 127
Jun 13 15:13:29   kernel: PCI: MCFG area at f0000000 reserved in E820
Jun 13 15:13:29   kernel: PCI: Using MMCONFIG at f0000000 - f7ffffff
Jun 13 15:13:29   kernel: PCI: Using configuration type 1 for base access
Jun 13 15:13:29   kernel: bio: create slab <bio-0> at 0
Jun 13 15:13:29   kernel: ACPI: BIOS _OSI(Linux) query ignored
Jun 13 15:13:29   kernel: ACPI: Interpreter enabled
Jun 13 15:13:29   kernel: ACPI: (supports S0 S1 S4 S5)
Jun 13 15:13:29   kernel: ACPI: Using IOAPIC for interrupt routing
Jun 13 15:13:29   kernel: ACPI: No dock devices found.
Jun 13 15:13:29   kernel: PCI: Using host bridge windows from ACPI; if necessary, use "pci=nocrs" and report a bug
Jun 13 15:13:29   kernel: ACPI: PCI Root Bridge [PCI0] (domain 0000 [bus 00-7f])
Jun 13 15:13:29   kernel: pci_root PNP0A03:00: host bridge window [mem 0x000a0000-0x000bffff]
Jun 13 15:13:29   kernel: pci_root PNP0A03:00: host bridge window [mem 0x000d0000-0x000d3fff]
Jun 13 15:13:29   kernel: pci_root PNP0A03:00: host bridge window [mem 0x000d4000-0x000d7fff]
Jun 13 15:13:29   kernel: pci_root PNP0A03:00: host bridge window [mem 0x000d8000-0x000dbfff]
Jun 13 15:13:29   kernel: pci_root PNP0A03:00: host bridge window [mem 0xc0000000-0xfebfffff]
Jun 13 15:13:29   kernel: pci_root PNP0A03:00: host bridge window [io  0x0000-0x0cf7]
Jun 13 15:13:29   kernel: pci_root PNP0A03:00: host bridge window [io  0x0d00-0xfeff]
Jun 13 15:13:29   kernel: PCI host bridge to bus 0000:00
Jun 13 15:13:29   kernel: pci_bus 0000:00: root bus resource [mem 0x000a0000-0x000bffff]
Jun 13 15:13:29   kernel: pci_bus 0000:00: root bus resource [mem 0x000d0000-0x000d3fff]
Jun 13 15:13:29   kernel: pci_bus 0000:00: root bus resource [mem 0x000d4000-0x000d7fff]
Jun 13 15:13:29   kernel: pci_bus 0000:00: root bus resource [mem 0x000d8000-0x000dbfff]
Jun 13 15:13:29   kernel: pci_bus 0000:00: root bus resource [mem 0xc0000000-0xfebfffff]
Jun 13 15:13:29   kernel: pci_bus 0000:00: root bus resource [io  0x0000-0x0cf7]
Jun 13 15:13:29   kernel: pci_bus 0000:00: root bus resource [io  0x0d00-0xfeff]
Jun 13 15:13:29   kernel: pci 0000:00:07.3: quirk: [io  0x1000-0x103f] claimed by PIIX4 ACPI
Jun 13 15:13:29   kernel: pci 0000:00:07.3: quirk: [io  0x1040-0x104f] claimed by PIIX4 SMB
HannesK
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Re: System Crash while backup

Post by HannesK »

Hello,
you are aware that you are using an old version of Veeam Agent for Linux?

Anyway, I suggest to continue working with support.

Best regards,
Hannes
PTide
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Re: System Crash while backup

Post by PTide » 1 person likes this post

Hi,

Before you contact support please take a look at system requirements in the user guide:
Linux kernel 2.6.32-754.6.3 in CentOS / RHEL and Oracle Linux (RHCK) is not supported.
It seems that you're using exactly this kernel version. The only solution is to update the kernel on your server. Related RedHat KB and Veeam KB

Thanks!
horaceho
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Re: System Crash while backup

Post by horaceho »

Thanks Tide,

I noted that but checked if I update the kernel version then I need to update the Linux Agent to 3.0 and Veeam server need to update to version 9.5 update 4, it's terrible and I need to restart all agent server before backup. do you some suggestions on this status?
PTide
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Re: System Crash while backup

Post by PTide »

You can update only kernel - there is no need to update the agent right now. Unless you update the kernel, there is no viable workaround.

Thanks
horaceho
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Re: System Crash while backup

Post by horaceho »

Thanks Tide,

i had discuss with support, we need to update our Veeam server from update 3 to update 4 at the same time , due to the abent 2.0.1 is not support the kernel version 2.6.32-754.14
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