Maintain control of your Microsoft 365 data
chtn
Lurker
Posts: 2
Liked: 2 times
Joined: Aug 30, 2017 1:09 pm
Full Name: Charles Hatcher
Contact:

Re: Invalid Exchange Server version

Post by chtn » 2 people like this post

If you are reading this thread and looking for the solution, just open a ticket already! Within 10 minutes of my opening a ticket, I had a response with the solution (including the link to the DLL file). Took me 3 minutes to implement, then less than 5 minutes for a successful backup to run. Total time from "I need help" to "fix implemented, tested, and confirmed" was 18 minutes! It has now ran successfully 5x in a row after consistent failures/warnings over the 24 hours before the fix was applied.

Kudos to Veeam for fast turnaround on these support requests!

Misterb
Lurker
Posts: 2
Liked: never
Joined: Sep 01, 2016 5:10 pm
Full Name: Benoit Desautels
Contact:

Re: Invalid Exchange Server version

Post by Misterb »

Well... same thing here. Case #02297435. Thanks for the follow up!

poombah
Novice
Posts: 4
Liked: never
Joined: May 23, 2017 5:06 am
Full Name: Russell Cherry-Knight
Contact:

Re: Invalid Exchange Server version

Post by poombah »

CaseID# 02297647- Same issue.

Drakko
Influencer
Posts: 19
Liked: 1 time
Joined: Sep 26, 2016 9:45 am
Full Name: Philippe Rangeard
Contact:

Re: Invalid Exchange Server version

Post by Drakko »

Hello,

I've got this problem with 1 mailbox since yesterday. No issue before.

case : #02297767

Regards

cdlane
Enthusiast
Posts: 53
Liked: 3 times
Joined: Aug 09, 2015 5:48 pm
Full Name: Chris Lane
Contact:

Re: Invalid Exchange Server version

Post by cdlane »

Ditto: -

#02297796

cdlane
Enthusiast
Posts: 53
Liked: 3 times
Joined: Aug 09, 2015 5:48 pm
Full Name: Chris Lane
Contact:

Re: Invalid Exchange Server version

Post by cdlane »

3 minute turnaround! I'll wear the Yellow jersey until somebody can beat that!

All working correctly.

greg.haberek
Lurker
Posts: 2
Liked: never
Joined: Aug 31, 2017 1:15 pm
Full Name: Greg Haberek
Location: Sterling Heights, MI
Contact:

Re: Invalid Exchange Server version

Post by greg.haberek »

I'm experiencing the same problem. I'm up to 29 of 78 mailboxes failing now. Opened a support case this morning: #02298258

cmor1701d
Novice
Posts: 3
Liked: never
Joined: Jun 21, 2017 12:47 pm
Full Name: Seymour Halpern
Contact:

Re: Invalid Exchange Server version

Post by cmor1701d »

Case # 02298194 but no yellow jersey for me. Took ~20 minutes for the reply from Veeam with the link for the DLL. Fix then took ~3 minutes. Mailboxes now backing up again.

THANK YOU ALL.

LukeG
Lurker
Posts: 1
Liked: never
Joined: Sep 23, 2015 1:43 pm
Full Name: Luke
Contact:

Re: Invalid Exchange Server version

Post by LukeG »

We are having the same issue.

nicolasross
Novice
Posts: 7
Liked: never
Joined: Dec 20, 2016 5:57 pm
Full Name: Nicolas Ross
Contact:

Re: Invalid Exchange Server version

Post by nicolasross »

I also have this issue. I cannot open up a case, it says my support ID can't open cases...

edp.golden
Lurker
Posts: 1
Liked: never
Joined: Sep 01, 2017 6:45 am
Full Name: Panagiotis.Gr
Contact:

Re: Invalid Exchange Server version

Post by edp.golden »

Support Case # 02299004

Within 30 minutes Veeam Support sent me an email with the Fix

Issue SOLVED

Thank you Veeam Support

HerbieMartin
Lurker
Posts: 1
Liked: never
Joined: Sep 01, 2017 9:16 am
Full Name: Herbie Martin
Contact:

Re: Invalid Exchange Server version

Post by HerbieMartin »

Support case ID: 02299233

I've had this problem for a few days now. Today, 16 mailboxes failed to backup, 93 were successful.

I found this message on Microsoft's site. Is this relevant?

https://support.microsoft.com/en-us/hel ... valid-sort

MPlesnerJ
Veeam Software
Posts: 139
Liked: 37 times
Joined: Apr 01, 2014 12:30 pm
Full Name: Martin Plesner-Jacobsen
Contact:

Re: Invalid Exchange Server version

Post by MPlesnerJ »

Funny note, Veeam backup for Office 365 version 1.0 get the error. My 1.5 beta, don't get the error.

pmansfield
Enthusiast
Posts: 45
Liked: never
Joined: Jun 30, 2015 3:59 pm
Contact:

Re: Invalid Exchange Server version

Post by pmansfield »

I'm getting this too. 391 mailboxes - 33 issues.

nielsengelen
Veeam Software
Posts: 5160
Liked: 1079 times
Joined: Jul 15, 2013 11:09 am
Full Name: Niels Engelen
Contact:

Re: Invalid Exchange Server version

Post by nielsengelen »

We have an updated DLL which resolves the issue, please contact support. Microsoft modified the Exchange version on their side hence this issue.
Personal blog: https://foonet.be
GitHub: https://github.com/nielsengelen

jlemb
Novice
Posts: 4
Liked: never
Joined: Sep 28, 2010 9:30 am
Full Name: jo le
Contact:

Re: Invalid Exchange Server version

Post by jlemb »

vmniels wrote:We have an updated DLL which resolves the issue, please contact support. Microsoft modified the Exchange version on their side hence this issue.
We are running this on a Eval license to evaluate the product, will we be able to get that DLL from support without paying for support? (Hard to eval a product that stops working :P )

nielsengelen
Veeam Software
Posts: 5160
Liked: 1079 times
Joined: Jul 15, 2013 11:09 am
Full Name: Niels Engelen
Contact:

Re: Invalid Exchange Server version

Post by nielsengelen »

Yes, trial gets best effort support :-)
Personal blog: https://foonet.be
GitHub: https://github.com/nielsengelen

msolari
Lurker
Posts: 1
Liked: never
Joined: Sep 03, 2017 11:35 am
Full Name: Michele Solari
Contact:

Re: Invalid Exchange Server version

Post by msolari »

Hi everybody, look at here:

http://original-network.com/veeam-backu ... r-version/

I've solved!!!!

Let me know if it works....

Thanks

peeky1323
Service Provider
Posts: 181
Liked: 15 times
Joined: May 30, 2012 11:58 am
Full Name: Matt Peek
Contact:

Re: Invalid Exchange Server version

Post by peeky1323 »

I logged a case on Friday (02299360) and I still waiting for a fix. We have 2 customer on trial and they are both failing, and 2 customers wiht paid version who luckily are not failing but I'm sure they will very soon. They are not impressed with the trial so far!
Matt Peek
VMCE 2021

Mike Resseler
Product Manager
Posts: 7682
Liked: 1154 times
Joined: Feb 08, 2013 3:08 pm
Full Name: Mike Resseler
Location: Belgium
Contact:

Re: Invalid Exchange Server version

Post by Mike Resseler »

Hey Matt,

Can you recheck your inbox or maybe spam folders? I just looked into your case and you received an answer with the fix on Friday

Thanks
Mike

peeky1323
Service Provider
Posts: 181
Liked: 15 times
Joined: May 30, 2012 11:58 am
Full Name: Matt Peek
Contact:

Re: Invalid Exchange Server version

Post by peeky1323 »

Hi,

It was caught by our gateway anti virus due to it thinking it contains virus-scan07-heur2-exploit-in.archive.

I will speak to veeam support if they can put it in the FTP folder I uploaded the logs to as I cannot release emails that are caught as viruses.

Thanks,

Matt
Matt Peek
VMCE 2021

Mike Resseler
Product Manager
Posts: 7682
Liked: 1154 times
Joined: Feb 08, 2013 3:08 pm
Full Name: Mike Resseler
Location: Belgium
Contact:

Re: Invalid Exchange Server version

Post by Mike Resseler »

OK.

Thanks for letting us know

I'm sure support will be able to deliver it otherwise.

Thanks
Mike

chi-ltd
Influencer
Posts: 24
Liked: 5 times
Joined: Jul 05, 2011 10:42 am
Full Name: Gaz
Contact:

Re: Invalid Exchange Server version

Post by chi-ltd »

is this still an issue?

Mike Resseler
Product Manager
Posts: 7682
Liked: 1154 times
Joined: Feb 08, 2013 3:08 pm
Full Name: Mike Resseler
Location: Belgium
Contact:

Re: Invalid Exchange Server version

Post by Mike Resseler » 1 person likes this post

Yes, some MSFT O365 servers are still not updated.

But we do have a fix: https://www.veeam.com/kb2331

Recept
Lurker
Posts: 1
Liked: never
Joined: Feb 13, 2017 10:22 pm
Contact:

Re: Invalid Exchange Server version

Post by Recept »

That fix worked for me, thanks!

highintensity
Lurker
Posts: 1
Liked: never
Joined: Aug 13, 2015 7:25 pm
Full Name: Brett Greenberg
Contact:

Re: Invalid Exchange Server version

Post by highintensity »

This is suddenly happening to me. Has anyone found a solution?

Dima P.
Product Manager
Posts: 13664
Liked: 1363 times
Joined: Feb 04, 2013 2:07 pm
Full Name: Dmitry Popov
Location: Prague
Contact:

Re: Invalid Exchange Server version

Post by Dima P. »

Hello Brett,

Have you tried the solution described in the KB article? Thanks.

P.S. Just noticed that KB link keeps redirecting to default search page. Notified support team.

Post Reply

Who is online

Users browsing this forum: Bing [Bot] and 1 guest