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Posts: 130
Liked: 13 times
Joined: Oct 03, 2016 12:41 pm
Full Name: Robert

support people

Post by Robvil » Aug 27, 2018 10:15 am


I have 3 cases open currently, and it seems as the support people don´t read, what we write. Could we please have support to read the case and respond correct.


Veeam Software
Posts: 1896
Liked: 235 times
Joined: Dec 01, 2016 3:49 pm
Full Name: Dmitry Grinev
Location: St.Petersburg

Re: support people

Post by DGrinev » Aug 27, 2018 11:22 am

Hi Robert,

You can use the option to escalate the ticket to the higher tier of support by using talk to a Manager at the Customer Portal menu. Thanks!

Veeam Software
Posts: 1042
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Joined: Oct 21, 2011 11:22 am
Full Name: Polina Vasileva

Re: support people

Post by Polina » Aug 27, 2018 12:34 pm

Hi Robert,

If I'm not mistaken, one of your cases on VBO has been successfully resolved and there're two more under investigation now. It would be helpful to know, which case exactly you're experiencing issues with. If it's convenient for you, please contact me via PM to discuss the details.

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