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mrt
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Enterprise Manager 6.5 upgrade problems

Post by mrt » Nov 09, 2012 9:02 pm

support case 00154535

During the upgrade from 6.1 to 6.5 an error was encountered:

Code: Select all

Error 27506.Error executing SQL script ReportingDBupdate.sql. Line 2695. Query timeout expired (0)
Has anyone seen this before? EM is now uninstalled and if i restart the installer, it asks for a key which tells me a new installation is being performed, not an upgrade, so i stopped it.

When creating the ticket, i wasn't given the option to file it under Enterprise Manager; maybe someone can move it to a queue that is more appropriate. Thanks

Gostev
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Re: Enterprise Manager 6.5 upgrade problems

Post by Gostev » Nov 10, 2012 8:15 am

Thanks for including support case ID for future reference. This issue has not been reported before, so I have no idea what this might be caused by... but, since you are saying EM is already uninstalled - why not just perform a new install?

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Re: Enterprise Manager 6.5 upgrade problems

Post by jlsung » Nov 13, 2012 1:52 pm

Same issue. Some solutions ?

mrt
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Re: Enterprise Manager 6.5 upgrade problems

Post by mrt » Nov 13, 2012 1:55 pm

jlsung wrote:Same issue. Some solutions ?
i went ahead with the reinstall and it seems to have worked. no data was lost. support said they are looking into why it happens.

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Re: Enterprise Manager 6.5 upgrade problems

Post by homerjnick » Nov 13, 2012 2:12 pm

I had this exact same issue...uninstalling and reinstalling did nothing as it is failing at the upgrade SQL database section and no matter whether you are installing or upgrading it still detects an existing database and fails to upgrade it.

What I had to do, at supports request, was rename the SQL database and recreate it during the Enterprise Manager install...

I was told that they are researching why it doesn't upgrade...

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Re: Enterprise Manager 6.5 upgrade problems

Post by jlsung » Nov 13, 2012 2:24 pm

I 've made a new installation with the old database to keep data but the error occurs again. :(
homerjnick wrote:I had this exact same issue...uninstalling and reinstalling did nothing as it is failing at the upgrade SQL database section and no matter whether you are installing or upgrading it still detects an existing database and fails to upgrade it.

What I had to do, at supports request, was rename the SQL database and recreate it during the Enterprise Manager install...

I was told that they are researching why it doesn't upgrade...
Ok, I'll try

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Re: Enterprise Manager 6.5 upgrade problems

Post by homerjnick » Nov 13, 2012 2:28 pm

Hang on...you need to read this: http://www.veeam.com/KB1109

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Re: Enterprise Manager 6.5 upgrade problems

Post by Cokovic » Nov 13, 2012 4:47 pm

Is this a local or a remote database?

If it's a remote database did you check the appropriate rights on it? In my case every upgrade error that occured during the sql update were security related when using a remote db.

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Re: Enterprise Manager 6.5 upgrade problems

Post by homerjnick » Nov 13, 2012 4:55 pm

Local or Remote doesn't matter in as much as it is rights that are important as you correctly state...what you do need is db_owner permission set against the account you are using for Enterprise Manager database...

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Re: Enterprise Manager 6.5 upgrade problems

Post by jlsung » Nov 14, 2012 9:29 am

There is no folder "Veeam Backup Reporting" in HKEY_LOCAL_MACHINE\SOFTWARE\VeeaM\
I have renamed database but I still have an error. I'll open a case

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Re: Enterprise Manager 6.5 upgrade problems

Post by babarc » Dec 12, 2012 2:40 pm

Hello, I have the same issue..... any news?
Thanks

Vitaliy S.
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Re: Enterprise Manager 6.5 upgrade problems

Post by Vitaliy S. » Dec 12, 2012 5:37 pm

Hello Paolo,

I cannot locate jlsung ticket number in our support tracking system, but based on the OPs case and similar issues reported to our support team, the solution was either to re-install EM or use the KB article mentioned above. Anyway, it's better to check the current state of this issue with our support team directly.

Thank you!

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Re: Enterprise Manager 6.5 upgrade problems

Post by babarc » Dec 13, 2012 11:11 am

I read the KB but there is not key with this name, and in the KB i see that it is valid only for version 5

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Re: Enterprise Manager 6.5 upgrade problems

Post by foggy » Dec 13, 2012 11:16 am

I assume you just need to create this key manually, but still better check with support.

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Re: Enterprise Manager 6.5 upgrade problems

Post by aschwalbe » Jan 25, 2013 9:13 pm 1 person likes this post

I had the same problem except my error was on Line 2641. This was followed by another error in a window titled "VmaRegisterWMISvc" with the error stating "The system cannnot find the file specified." I also noticed that after this error occured, although my VeeamBackupReporting database was still present, the shortcut to Enterprise Manager on the desktop was gone, as were all the registery settings related to VeeamBackupReporting. I tried manually adding the registry setting and running the install, same problem. Furthermore, it seemed to be completely removed as the installer now asked me for my license key file (the first time I attempted the upgrade, it was auto detected that the software was already installed). It was also gone from add/remove programs.

My ultimate workaround was to detach the VeeamBackupReporting database from SQL and rename the MDF and LDF files - only for keeping a backup - I will probably delete the files in a week or two. I then ran the installer again and allowed it to create a brand new database. Once installed, I just had to add my backup server again and a few other minor configurations and now I'm back in business. Biggest downside is I lost any historical data that was in the old database, but I'm ok with this.

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