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utleyab
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Jobs have duplicated sessions running for the same job in Cloud Connect Console

Post by utleyab »

Hello,

I just wanted to see if other people in the community have run into this same problem.

We host our own Service Provider console for our clients, and ever since Veeam version 12 came out, we've noticed something interesting. Sometimes the jobs are duplicated and there are multiple sessions of the same job running to the target in our console. I hadn't seen this before we upgraded from version 11, and I just wanted to know if anyone else was experiencing the same type of issue.

We've opened a few cases pertaining to this problem, sometimes a refresh of the running screen fixes it, sometimes you have to reboot the whole server, but it often leaves Veeam services in some sort of limbo situation, and then we have to reboot the server anyway. There have been multiple cases where we've had to reboot the VMCC server at least twice in one week, and for a server that is a cloud repository for many of our clients, this is not ideal.

We've since updated the patch of the Veeam server, but it is too soon to tell whether or not this has remediated the problem.

Just wanted to put this out there in case other people were seeing the same issue.
BackupBytesTim
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Re: Jobs have duplicated sessions running for the same job in Cloud Connect Console

Post by BackupBytesTim » 1 person likes this post

We've seen this before. In some cases the duplicate jobs may show no data transfer as though they're stuck. Just show "N/A" for data sent and received in the console. After working with Veeam support they had us just reboot the server, which fixed the issue and it hasn't come back since then so for now we're okay with it. Although the lack of clarity on what the problem actually was was annoying, but until it comes up again it's acceptable for us.

We've also seen where jobs will appear multiple times because they don't get removed from the list when they complete. This is a known issue, more info here: veeam-backup-replication-f2/delayed-vbr ... 77120.html

If you think you're experiencing the latter situation, definitely watch that thread for more information. We've been having this problem for a long time and we're (or at least I am) eagerly awaiting a solution.
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