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gsink
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NFS Share Backup Failure

Post by gsink »

Trying to get backups to complete successfully on an NFS share on a Synology appliance. I'm actively using this with another solution (Unitrends).

Folders and files are created on the share but the backup never actually starts data transfer and I get this error message.

Code: Select all

3/3/2020 1:35:39 PM :: Processing HOST-A Error: Permission denied
Failed to open storage for read/write access. Storage: [10.X.X.X:/volume1/BACKUPS/TEST/TEST - DAILY INCREMENTALD2020-03-02T220027_5C89.vbk].
Failed to backup text locally. Backup: [VBK: 'veeamfs:0:bfacfe11-52b4-43cb-a8a3-6e7b6850ab40 (c31002b6-14ba-4a26-9544-37065259123a)\summary.xml@nfs3://10.X.X.X:/volume1/BACKUPS/TEST/TEST - DAILY INCREMENTALD2020-03-02T220027_5C89.vbk'].
Agent failed to process method {DataTransfer.BackupText
On the NFS share I have the entire subnet that both the vcenter host and VM's are on, set to read/write.

I do have a ticket in but it was archived/not addressed: Case # 04041247

wishr
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Re: NFS Share Bacup Failure

Post by wishr »

Hi Gsink,

Welcome to Veeam Community Forums!

As you can see from the log snippet, most likely it is related to permissions on the HOST-A.

Thanks

gsink
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Re: NFS Share Bacup Failure

Post by gsink »

The account being used is a domain administrator, tested with admin shares, and also added as local admin on the server just because. Same account currently being used for my other backup solution.

wishr
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Re: NFS Share Bacup Failure

Post by wishr »

Are you able to access the [10.X.X.X:/volume1/BACKUPS/TEST/] folder from file backup proxy server via NFS and create/modify/read files there using the same account?

Dima P.
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Re: NFS Share Bacup Failure

Post by Dima P. »

gsink,

Can you please clarify what was selected as a source for nas job? Specifically the .vbk file or the folder that contains the vbk file? Any chance you have other Veeam jobs running that may lock the vbk file? Thank you!

gsink
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Re: NFS Share Bacup Failure

Post by gsink »

wishr wrote: Mar 12, 2020 4:33 pm Are you able to access the [10.X.X.X:/volume1/BACKUPS/TEST/] folder from file backup proxy server via NFS and create/modify/read files there using the same account?
I just logged into the windows VM that B&R is installed on as the backup service account and used the Windows NFS client to mount to the NFS share, and successfully created then deleted a folder.

gsink
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Re: NFS Share Bacup Failure

Post by gsink »

Dima P. wrote: Mar 12, 2020 6:09 pm gsink,

Can you please clarify what was selected as a source for nas job? Specifically the .vbk file or the folder that contains the vbk file? Any chance you have other Veeam jobs running that may lock the vbk file? Thank you!
I've got a handful (4) of HyperV VM's that I'm backing up and only have this single backup job and this is my only instance of Veeam. Also, nothing else is backing up these VM's either.

foggy
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Re: NFS Share Backup Failure

Post by foggy »

Looks like a permission issue to me. Were you able to finally resolve it?

gsink
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Re: NFS Share Backup Failure

Post by gsink » 2 people like this post

Feeling a little dumb right now :lol: :shock:

Even though I read the documentation on the fact earlier, I still had it in my head to treat it like my existing backup solution where backups are sent to NFS storage from the VM network address.

My HyperV host IP is on a separate management network and I did not have that specified in NFS security on the Synology, only the default network that the VM's utilize.

Added the management network and it's running right now.

Gostev
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Re: NFS Share Backup Failure

Post by Gostev »

Great, thanks for the follow up!

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