v6 Guest indexing Warning

[pgitdept]

Good morning,

We have just rebuilt our backup server and as part of this, upgraded Veeam to v6. I have setup all of the jobs to run and it has improved our times drastically (although this is down to re-organising the jobs). One job however keeps issuing a warning as follows:

Failed to index guest file system. Details: Cannot copy to the temp file from [C:\Windows\TEMP\ifdE288.tmp] to [C:\Windows\VeeamVssSupport\VeeamOibIndexer.inc.filter] in CVixConnection::CopyFileFromHostToGuest. VIX Error: You do not have access rights to this file Code: 13

The job that does the indexing is a local admin of both the machine being backed up and the backup server so should have all of the relevant rights. This occurs with both a full and incremental job. When the incrementals are performed there are no other jobs running concurrently.

Any suggestions what to check?

Regards

Mark

[foggy]

Mark, it would be better to investigate with our support as full logs from our in-guest component are required here. Thanks.

[pgitdept]

Thanks Foggy, I have logged a support call now for this.

[fgw]

same issue here!

is this already solved? what was the solution?

[Vitaliy S.]

Since OP hasn't mentioned his support case number, unfortunately, I cannot give you the solution. Please reach our support team directly for assistance.

[RandyC]

I'm having the same issue. I've uploaded logs multiple times, and all I get in return is 'try this, or try that' - and oh, by the way, can you send me the logs again? I would have expected better responses and feedback.

Support ID is 5176573.

[rcollins]

Has this issue been resolved yet?

[foggy]

Has this issue been resolved yet?

No resolution in the mentioned support case. Please open your own case to investigate.

[pgitdept]

Our resolution was to disable Guest Indexing as we don't publish to a Search server of any form.

[ID#5161877] Warning - Failed to index guest file system.

[daw71]

Our resolution was to disable Guest Indexing as we don't publish to a Search server of any form.

[ID#5161877] Warning - Failed to index guest file system.

Hi, I am having the same problem with a SQL 2008R2 server. Could please be so kind and explain to me what you mean when you say 'disable Guest Indexing' are you refering to removing indexing from the C drive (right click, untick indexing)

Cheers
David

[Vitaliy S.]

Hi David, I guess Mark was referring to Veeam backup job file indexing capabilities and not Windows built-in indexing.

[brupnick]

[merged]

Is anyone doing guest file indexing of Windows Server 2008 R2 servers using VBR 6.1? I recently implemented this feature on some of my jobs and while the 2003 Servers work as expected, the 2008 R2 machines fail with the following message:

Code: Select all

Failed to index guest file system. Details: Cannot copy to the temp file from [C:\Windows\TEMP\ifd1C8F.tmp] to [C:\Windows\VeeamVssSupport\VeeamOibIndexer.inc.filter] in CVixConnection::CopyFileFromHostToGuest. VIX Error: You do not have access rights to this file Code: 13

Disabling UAC results in a successful index on the 2008 R2 servers, but that's obviously not a long term solution for this issue.