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Wtrippler
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Veeam 9.5 Update 3 RPC Error with Data Domain Boost

Post by Wtrippler » Jan 12, 2018 3:07 pm

Since upgrading to 9.5 update 3, we are getting this error when trying to access our data domain devices:
Failed to call RPC function DDBoostSetCreds

Support fixed this once by restarting Veeam services and running the VeeamPluginsHostX64 application from C:\Program Files (x86)\Veeam\Backup Transport\x64

It was fine for 2 days then all of our jobs failed last night with the same error. Any ideas?

Thanks!
Wendy

v.Eremin
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Re: Veeam 9.5 Update 3 RPC Error

Post by v.Eremin » Jan 13, 2018 1:13 pm

Kindly, re-open ticket with our support team and let them investigate it further. Thanks.

javis
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Re: Veeam 9.5 Update 3 RPC Error

Post by javis » Jan 19, 2018 3:48 pm

We also are experiencing this exact same error with out data domain after installing 9.5 update 3. We have a ticket opened with Veeam support.

rntguy
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Re: Veeam 9.5 Update 3 RPC Error

Post by rntguy » Jan 27, 2018 4:48 pm

We have the exact same error. Any luck with this?

rntguy
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Re: Veeam 9.5 Update 3 RPC Error

Post by rntguy » Jan 27, 2018 4:54 pm

Wtrippler wrote:Since upgrading to 9.5 update 3, we are getting this error when trying to access our data domain devices:
Failed to call RPC function DDBoostSetCreds

Support fixed this once by restarting Veeam services and running the VeeamPluginsHostX64 application from C:\Program Files (x86)\Veeam\Backup Transport\x64
How did they 'run' that? I just double clicked it but not sure what to look for.

javis
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Re: Veeam 9.5 Update 3 RPC Error

Post by javis » Jan 30, 2018 3:31 pm

This issue had to do with our remote proxy server which is on a different subnet. We've rebooted our Data Domain, proxy server, Veeam server and still didn't solve the issue. I noticed our Veeam server could not establish a connection to our remote proxy on port 6160. I restarted the Veeam Installer Server (our version is 9.0.0.1715) on our remote proxy server and connection was established on port 6160 and this has been working great ever since.

tkeith
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Re: Veeam 9.5 Update 3 RPC Error

Post by tkeith » Feb 16, 2018 4:56 pm

We are having similar issues and have missed backups the last two nights!
All our issues started after we updated to Update 3 last tuesday...

Getting different errors:
Error: Failed to call RPC function 'DDBoostFcIsExist': The remote procedure call was cancelled. RPC function call failed. Function name: [DoRpc].
Error: Failed to call RPC function 'DDBoostSetCreds': The remote procedure call was cancelled. RPC function call failed. Function name: [DoRpc].
Error: The RPC server is unavailable. function call failed. Function name: [GetSvcVersion].

These error happens against the data domain, mount servers, and now the backup server itself. We seem to have the installer service crash

We back up thousands of VMs and this can't be happening!

Currently under Veeam support case: 02464083

omegagx
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Re: Veeam 9.5 Update 3 RPC Error

Post by omegagx » Feb 28, 2018 4:10 pm

Did you ever get this resolved?

UFE
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Re: Veeam 9.5 Update 3 RPC Error

Post by UFE » Mar 05, 2018 7:01 am 1 person likes this post

Hi there,
we had a nearly same problem.
Error: Failed to call RPC function 'TestCompatible': Error code: 0x80070583. Cannot initialize COM runtime.
here is the solution from Veeam support

"It is much pretty common with Update 3 when 3rd party monitoring tools proadcastrsVeeam with PowerShell queries and it affects our backups.
I would recommend the following steps:

1) Disable zabbix service
2) Restart Veeam server
3) Make sure that service is disabled
4) Open Veeam and re-try the job

You can use SNMP instead of Powershell as a workaround or refer to 3rd party software in order to have latest updates

Please keep me updated. I will be happy to help or answer your questions. Have a great day!
Best regards,
Mikhail Zolotov
Veeam Support"

After disabling Zabbix agent, backups works normally. Do you have some monitoring tools there?

Sindhuja
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[MERGED] Failed Backups due to execution of Powershell queri

Post by Sindhuja » Apr 04, 2018 10:01 pm

Hello All,

We observed a weird issue at one of our customers, possibly related to a combination of Veeam backup & replication 9.5 Update 3, Data domain and Powershell scripts.
All backups (which were successful so far) failed after the execution of our utility that queries Veeam Server using Powershell Cmdlets (as exposed by VeeamPSSnapIn).

Code: Select all

"Error: Failed to call RPC function 'DDBoostSetCreds': The remote procedure call was cancelled. RPC function call failed. Function name: [DoRpc]."
After some lookout, we came across the below thread,
https://forums.veeam.com/veeam-backup-r ... ml#p273664

This thread mentions, "With Veeam Backup & Replication 9.5 Update 3, the use of Powershell Cmdlets queries may result in a backup failure".
This is very unfortunate!

We would like to know the following:
  • Is this a known issue and has it been communicated to the customers?
  • Is there a patch available to fix this issue? If not available, any ETA on the patch?
  • Is this related to any specfic Powershell Cmdlet which has an alternative approach and can be avoided?
Regards,
Sindhuja

v.Eremin
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Re: Veeam 9.5 Update 3 RPC Error

Post by v.Eremin » Apr 05, 2018 3:10 pm

Few questions to start with:

* Have you already reached our support team?
* Have you tried the workaround mentioned above?

Thanks.

omegagx
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Re: Veeam 9.5 Update 3 RPC Error

Post by omegagx » Apr 05, 2018 3:20 pm

This is exactly the type of issue that should have a knowledge base article written up about. It would allow the customer to find a solution (disable monitoring such as zabbix) on the Veeam website instead of wasting time calling support. If this is a known issue that was already experienced by other customers, why not document it instead of forcing everyone to call in?

foggy
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Re: Veeam 9.5 Update 3 RPC Error

Post by foggy » Apr 05, 2018 3:28 pm

Support has a hotfix for this issue, so please contact them to get it.

Sindhuja
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Re: Veeam 9.5 Update 3 RPC Error

Post by Sindhuja » Apr 05, 2018 5:12 pm

Thank you for the response!
We will reach out to Veeam support to help us with the hot fix.

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Re: Veeam 9.5 Update 3 RPC Error

Post by Gostev » Apr 09, 2018 7:40 am

omegagx wrote:This is exactly the type of issue that should have a knowledge base article written up about. It would allow the customer to find a solution (disable monitoring such as zabbix) on the Veeam website instead of wasting time calling support. If this is a known issue that was already experienced by other customers, why not document it instead of forcing everyone to call in?
Simply because it did not pass the threshold on the number of support cases opened. With up to 1000 support cases open daily, obviously they have to approach KB article creation selectively. Thanks!

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