[LEAP DAY BUG] veeam B&R v9 veeammountservice.msi error

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[LEAP DAY BUG] veeam B&R v9 veeammountservice.msi error

Veeam Logoby tekno » Mon Feb 29, 2016 10:57 am

Hello
creating new backup repository on a new installed physical server (w2k12 r2 std) and im failing to install veeammountservice via wizzard or locally.
anyone experienced something like this ? will open an call if it helps
in wizzard there is an error:
installing package VeeamMountService.msi Error: Installation completed with errors. See installer logs.

what i found as error before rollback started is this :

Code: Select all
[i][size=85]***Veeam***    Creating self-signed certificate...
***Veeam***  VmWinError has been occurred. Error: 87.
***Veeam***  Error occurred during certificate processing.
CustomAction VmACertManage_Install returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
Action ended 11:31:04: InstallFinalize. Return value 3.
MSI (s) (DC:00) [11:31:04:052]: Note: 1: 2265 2:  3: -2147287035
MSI (s) (DC:00) [11:31:04:052]: User policy value 'DisableRollback' is 0
MSI (s) (DC:00) [11:31:04:052]: Machine policy value 'DisableRollback' is 0
MSI (s) (DC:00) [11:31:04:052]: Executing op: Header(Signature=1397708873,Version=500,Timestamp=1214077922,LangId=1033,Platform=589824,ScriptType=2,ScriptMajorVersion=21,ScriptMinorVersion=4,ScriptAttributes=1)
MSI (s) (DC:00) [11:31:04:052]: Executing op: DialogInfo(Type=0,Argument=1033)
MSI (s) (DC:00) [11:31:04:052]: Executing op: DialogInfo(Type=1,Argument=Veeam Mount Service)
MSI (s) (DC:00) [11:31:04:052]: Executing op: RollbackInfo(,RollbackAction=Rollback,RollbackDescription=Rolling back action:,RollbackTemplate=[1],CleanupAction=RollbackCleanup,CleanupDescription=Removing backup files,CleanupTemplate=File: [1])
MSI (s) (DC:00) [11:31:04:052]: Executing op: ActionStart(Name=VmACertManage_Install,,)
MSI (s) (DC:00) [11:31:04:052]: Executing op: ProductInfo(ProductKey={4A8D7E34-26C8-48D6-9BF0-1327C014B266},ProductName=Veeam Mount Service,PackageName=VeeamMountService.msi,Language=1033,Version=150994944,Assignment=1,ObsoleteArg=0,ProductIcon=ARPPRODUCTICON.exe,,PackageCode={92686717-3F56-4CE2-B90E-C4E7E88AB204},,,InstanceType=0,LUASetting=0,RemoteURTInstalls=0,ProductDeploymentFlags=3)
MSI (s) (DC:00) [11:31:04:052]: Executing op: ActionStart(Name=VmaAddFwRules_Execute,,)
MSI (s) (DC:00) [11:31:04:052]: Executing op: ActionStart(Name=VmaAddFwRules_Rollback,,)
MSI (s) (DC:00) [11:31:04:052]: Executing op: CustomActionRollback(Action=VmaAddFwRules_Rollback,ActionType=3329,Source=BinaryData,Target=_VmaAddFwRulesPhased@4,CustomActionData=C:\ProgramData\Veeam\Setup\Temp\{4A8D7E34-26C8-48D6-9BF0-1327C014B266}\VmAddFwRulesPhased)
MSI (s) (DC:F0) [11:31:04:052]: Invoking remote custom action. DLL: C:\Windows\Installer\MSI2A6A.tmp, Entrypoint: _VmaAddFwRulesPhased@4
***Veeam***  Storage name: 'C:\ProgramData\Veeam\Setup\Temp\{4A8D7E34-26C8-48D6-9BF0-1327C014B266}\VmAddFwRulesPhased'.
***Veeam***  ========== VmAddFwRulesPhased::OnRollback() {
***Veeam***  Rules count: 2.
***Veeam***  Application has been removed. RuleName: Veeam Mount Service (In).
***Veeam***  Application has been removed. RuleName: Veeam Mount Service (Out).[/size][/i]
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Re: veeam B&R v9 veeammountservice.msi error

Veeam Logoby foggy » Mon Feb 29, 2016 11:01 am

Hi Peter, please try to temporarily change the date on that server for the duration of repository installation (to February, 28, for example).
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Re: veeam B&R v9 veeammountservice.msi error

Veeam Logoby Mac » Mon Feb 29, 2016 12:44 pm

Thank you foggy, a few minutes ago I tried installing a brand new Veeam v9 at a customer's and got the same error during installation: "Error occurred during certificate processing.". Changing the date to february 28 allowed me to successfully complete the installation!
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Re: veeam B&R v9 veeammountservice.msi error

Veeam Logoby foggy » Mon Feb 29, 2016 12:46 pm

Yep, the issue affects installation of any Veeam B&R components. Sorry for the inconvenience.
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Re: veeam B&R v9 veeammountservice.msi error

Veeam Logoby sec » Mon Feb 29, 2016 1:33 pm

Tried to set date to 28.2.2016, no luck at all.
Still error message "Error occured during certificate processing"

Uninstalled everything regarding Veeam, stopped Windows Time Service to prevent switch back to actual date.

What can i do to install Veeam Backup & Replication 9 today?
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Re: veeam B&R v9 veeammountservice.msi error

Veeam Logoby Gostev » Mon Feb 29, 2016 1:43 pm

For immediate assistance, please contact our support.
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Re: veeam B&R v9 veeammountservice.msi error

Veeam Logoby jwalker55 » Mon Feb 29, 2016 1:52 pm

I set the date back to the 28th and then it installed fine. Windows Server 2008 R2
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Re: veeam B&R v9 veeammountservice.msi error

Veeam Logoby kylegordon » Mon Feb 29, 2016 2:57 pm

Likewise. 2 failures, then pushed the date back to the 28th and it then upgraded from v8 to v9 as expected.
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Re: veeam B&R v9 veeammountservice.msi error

Veeam Logoby cbonato » Mon Feb 29, 2016 3:09 pm

Also work for me with win2012r2
i set the date back to 28th and then from command line "net stop w32time"
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Re: [LEAP DAY BUG] veeam B&R v9 veeammountservice.msi error

Veeam Logoby smd32 » Mon Feb 29, 2016 5:07 pm

Just ran into this also on an 8 to 9 upgrade, had to uninstall 8 to recover from the issue and am rebooting now. In a way it's a little funny to run into a bug like this on a standard leap year (the next exception to leap year is in 2100 -- that will be the next next gen's problem), but also a little scary given what Veeam's job is. I hope there are no hiccups with backups today or restoring from backups from today.
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Re: [LEAP DAY BUG] veeam B&R v9 veeammountservice.msi error

Veeam Logoby daniel.farrelly » Mon Feb 29, 2016 5:19 pm

Same problem here, with same fix.
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Re: [LEAP DAY BUG] veeam B&R v9 veeammountservice.msi error

Veeam Logoby mwhities » Mon Feb 29, 2016 6:04 pm

Thanks for this. I just received my licenses and was doing a fresh install on a new server. I had it installed on another with the trial key. I just knew I did something wrong. Just finished install while typing this.

Huge thanks again!

-MW
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Re: [LEAP DAY BUG] veeam B&R v9 veeammountservice.msi error

Veeam Logoby prabhash.jena » Mon Feb 29, 2016 9:31 pm

The Enterprise Manager upgrade worked fine however when it tried to upgrade Veeam Backup & Replication Console it failed with the same reported error.
Your inputs in this forum post helped to fix the issue and saved some valuable time. Thanks.

Prabhash
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Re: [LEAP DAY BUG] veeam B&R v9 veeammountservice.msi error

Veeam Logoby tekno » Wed Mar 02, 2016 7:51 am

worked for me aswell :) funny, did not expected that :-)
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