Availability for the Always-On Enterprise
Post Reply
tekno
Enthusiast
Posts: 28
Liked: 1 time
Joined: Jan 14, 2016 11:34 am
Full Name: Peter Vilagi
Contact:

[LEAP DAY BUG] veeam B&R v9 veeammountservice.msi error

Post by tekno » Feb 29, 2016 10:57 am

Hello
creating new backup repository on a new installed physical server (w2k12 r2 std) and im failing to install veeammountservice via wizzard or locally.
anyone experienced something like this ? will open an call if it helps
in wizzard there is an error:
installing package VeeamMountService.msi Error: Installation completed with errors. See installer logs.

what i found as error before rollback started is this :

Code: Select all

[i][size=85]***Veeam***    Creating self-signed certificate...
***Veeam***  VmWinError has been occurred. Error: 87.
***Veeam***  Error occurred during certificate processing.
CustomAction VmACertManage_Install returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
Action ended 11:31:04: InstallFinalize. Return value 3.
MSI (s) (DC:00) [11:31:04:052]: Note: 1: 2265 2:  3: -2147287035 
MSI (s) (DC:00) [11:31:04:052]: User policy value 'DisableRollback' is 0
MSI (s) (DC:00) [11:31:04:052]: Machine policy value 'DisableRollback' is 0
MSI (s) (DC:00) [11:31:04:052]: Executing op: Header(Signature=1397708873,Version=500,Timestamp=1214077922,LangId=1033,Platform=589824,ScriptType=2,ScriptMajorVersion=21,ScriptMinorVersion=4,ScriptAttributes=1)
MSI (s) (DC:00) [11:31:04:052]: Executing op: DialogInfo(Type=0,Argument=1033)
MSI (s) (DC:00) [11:31:04:052]: Executing op: DialogInfo(Type=1,Argument=Veeam Mount Service)
MSI (s) (DC:00) [11:31:04:052]: Executing op: RollbackInfo(,RollbackAction=Rollback,RollbackDescription=Rolling back action:,RollbackTemplate=[1],CleanupAction=RollbackCleanup,CleanupDescription=Removing backup files,CleanupTemplate=File: [1])
MSI (s) (DC:00) [11:31:04:052]: Executing op: ActionStart(Name=VmACertManage_Install,,)
MSI (s) (DC:00) [11:31:04:052]: Executing op: ProductInfo(ProductKey={4A8D7E34-26C8-48D6-9BF0-1327C014B266},ProductName=Veeam Mount Service,PackageName=VeeamMountService.msi,Language=1033,Version=150994944,Assignment=1,ObsoleteArg=0,ProductIcon=ARPPRODUCTICON.exe,,PackageCode={92686717-3F56-4CE2-B90E-C4E7E88AB204},,,InstanceType=0,LUASetting=0,RemoteURTInstalls=0,ProductDeploymentFlags=3)
MSI (s) (DC:00) [11:31:04:052]: Executing op: ActionStart(Name=VmaAddFwRules_Execute,,)
MSI (s) (DC:00) [11:31:04:052]: Executing op: ActionStart(Name=VmaAddFwRules_Rollback,,)
MSI (s) (DC:00) [11:31:04:052]: Executing op: CustomActionRollback(Action=VmaAddFwRules_Rollback,ActionType=3329,Source=BinaryData,Target=_VmaAddFwRulesPhased@4,CustomActionData=C:\ProgramData\Veeam\Setup\Temp\{4A8D7E34-26C8-48D6-9BF0-1327C014B266}\VmAddFwRulesPhased)
MSI (s) (DC:F0) [11:31:04:052]: Invoking remote custom action. DLL: C:\Windows\Installer\MSI2A6A.tmp, Entrypoint: _VmaAddFwRulesPhased@4
***Veeam***  Storage name: 'C:\ProgramData\Veeam\Setup\Temp\{4A8D7E34-26C8-48D6-9BF0-1327C014B266}\VmAddFwRulesPhased'.
***Veeam***  ========== VmAddFwRulesPhased::OnRollback() {
***Veeam***  Rules count: 2.
***Veeam***  Application has been removed. RuleName: Veeam Mount Service (In).
***Veeam***  Application has been removed. RuleName: Veeam Mount Service (Out).[/size][/i]

foggy
Veeam Software
Posts: 17116
Liked: 1399 times
Joined: Jul 11, 2011 10:22 am
Full Name: Alexander Fogelson
Contact:

Re: veeam B&R v9 veeammountservice.msi error

Post by foggy » Feb 29, 2016 11:01 am

Hi Peter, please try to temporarily change the date on that server for the duration of repository installation (to February, 28, for example).

Mac
Novice
Posts: 4
Liked: 1 time
Joined: Apr 17, 2013 9:02 am
Full Name: Mac

Re: veeam B&R v9 veeammountservice.msi error

Post by Mac » Feb 29, 2016 12:44 pm

Thank you foggy, a few minutes ago I tried installing a brand new Veeam v9 at a customer's and got the same error during installation: "Error occurred during certificate processing.". Changing the date to february 28 allowed me to successfully complete the installation!

foggy
Veeam Software
Posts: 17116
Liked: 1399 times
Joined: Jul 11, 2011 10:22 am
Full Name: Alexander Fogelson
Contact:

Re: veeam B&R v9 veeammountservice.msi error

Post by foggy » Feb 29, 2016 12:46 pm

Yep, the issue affects installation of any Veeam B&R components. Sorry for the inconvenience.

sec
Lurker
Posts: 1
Liked: never
Joined: Feb 29, 2016 1:20 pm
Full Name: SEC
Contact:

Re: veeam B&R v9 veeammountservice.msi error

Post by sec » Feb 29, 2016 1:33 pm

Tried to set date to 28.2.2016, no luck at all.
Still error message "Error occured during certificate processing"

Uninstalled everything regarding Veeam, stopped Windows Time Service to prevent switch back to actual date.

What can i do to install Veeam Backup & Replication 9 today?

Gostev
Veeam Software
Posts: 23216
Liked: 2970 times
Joined: Jan 01, 2006 1:01 am
Location: Baar, Switzerland
Contact:

Re: veeam B&R v9 veeammountservice.msi error

Post by Gostev » Feb 29, 2016 1:43 pm

For immediate assistance, please contact our support.

jwalker55
Novice
Posts: 3
Liked: never
Joined: Feb 29, 2016 1:51 pm
Contact:

Re: veeam B&R v9 veeammountservice.msi error

Post by jwalker55 » Feb 29, 2016 1:52 pm

I set the date back to the 28th and then it installed fine. Windows Server 2008 R2

kylegordon
Novice
Posts: 5
Liked: never
Joined: May 07, 2015 11:37 am
Full Name: Kyle Gordon
Contact:

Re: veeam B&R v9 veeammountservice.msi error

Post by kylegordon » Feb 29, 2016 2:57 pm

Likewise. 2 failures, then pushed the date back to the 28th and it then upgraded from v8 to v9 as expected.

cbonato
Service Provider
Posts: 18
Liked: never
Joined: Dec 11, 2010 5:46 pm
Full Name: Christian Bonato
Contact:

Re: veeam B&R v9 veeammountservice.msi error

Post by cbonato » Feb 29, 2016 3:09 pm

Also work for me with win2012r2
i set the date back to 28th and then from command line "net stop w32time"

smd32
Service Provider
Posts: 13
Liked: never
Joined: Jan 24, 2016 4:34 am
Full Name: Scott Drassinower
Contact:

Re: [LEAP DAY BUG] veeam B&R v9 veeammountservice.msi error

Post by smd32 » Feb 29, 2016 5:07 pm

Just ran into this also on an 8 to 9 upgrade, had to uninstall 8 to recover from the issue and am rebooting now. In a way it's a little funny to run into a bug like this on a standard leap year (the next exception to leap year is in 2100 -- that will be the next next gen's problem), but also a little scary given what Veeam's job is. I hope there are no hiccups with backups today or restoring from backups from today.

daniel.farrelly
Influencer
Posts: 10
Liked: 4 times
Joined: Feb 29, 2016 5:16 pm
Full Name: Daniel Farrelly
Contact:

Re: [LEAP DAY BUG] veeam B&R v9 veeammountservice.msi error

Post by daniel.farrelly » Feb 29, 2016 5:19 pm

Same problem here, with same fix.

mwhities
Lurker
Posts: 1
Liked: never
Joined: Feb 29, 2016 6:02 pm
Full Name: Michael Whities
Contact:

Re: [LEAP DAY BUG] veeam B&R v9 veeammountservice.msi error

Post by mwhities » Feb 29, 2016 6:04 pm

Thanks for this. I just received my licenses and was doing a fresh install on a new server. I had it installed on another with the trial key. I just knew I did something wrong. Just finished install while typing this.

Huge thanks again!

-MW

prabhash.jena
Enthusiast
Posts: 35
Liked: 2 times
Joined: Jan 16, 2015 1:32 pm
Full Name: Prabhash Kumar Jena
Contact:

Re: [LEAP DAY BUG] veeam B&R v9 veeammountservice.msi error

Post by prabhash.jena » Feb 29, 2016 9:31 pm

The Enterprise Manager upgrade worked fine however when it tried to upgrade Veeam Backup & Replication Console it failed with the same reported error.
Your inputs in this forum post helped to fix the issue and saved some valuable time. Thanks.

Prabhash

tekno
Enthusiast
Posts: 28
Liked: 1 time
Joined: Jan 14, 2016 11:34 am
Full Name: Peter Vilagi
Contact:

Re: [LEAP DAY BUG] veeam B&R v9 veeammountservice.msi error

Post by tekno » Mar 02, 2016 7:51 am

worked for me aswell :) funny, did not expected that :-)

Post Reply

Who is online

Users browsing this forum: No registered users and 21 guests