New install - Monitor Client failed to connect

Monitoring and reporting for Veeam Backup & Replication, VMware vSphere and Microsoft Hyper-V

New install - Monitor Client failed to connect

Veeam Logoby AndyR » Sun Mar 08, 2015 10:36 pm

We are looking to trial VeeamOne for our infrastructure so I requested the trial key and installed it on a fresh Windows 2012 R2 VM using the included SQL2012 DB. Typical install, no changes and pointed to our vCenter and Veeam setups.

Once I try and start the monitor client on the server I get "Monitor Client failed to connect to Monitor server VeeeamOne. Please verify connection settings and try again later."

Everything looks fine in the settings, I can ping the host and I'm also running local. The user is in the local Veeam user groups and the services all start. I even disabled the local firewall and still nothing, so I blew the VM away and tried again but same result?

I went into the logs and found this error:-

Code: Select all
09.03.15 01:58:39 Inform  0x0718 boss      "A database error (code:0x80040E14, ) has occured in context of { CALL monitor.sp_get_concurrent_collector;1 }. Error information follows"
09.03.15 01:58:39 Inform  0x0718 boss      "Error record 1 of 1: Could not find stored procedure 'monitor.sp_get_concurrent_collector'."
09.03.15 01:58:39 Inform  0x0718 boss      "Throwing exception."
09.03.15 01:58:39 Error   0x0718 boss      "Unable to start services. Could not find stored procedure 'monitor.sp_get_concurrent_collector'."
09.03.15 01:58:39 Inform  0x0718 boss      "Stopping request processor..."
09.03.15 01:58:39 Inform  0x0718 boss      "Request processor stopped"


Any ideas as already 4 days into the trial. If I open up the Business or Reporter views they both start and it shows some VMs so its connecting OK there but no stats as such?
AndyR
Enthusiast
 
Posts: 36
Liked: 1 time
Joined: Fri Sep 10, 2010 4:07 am
Full Name: Andy Roberts

Re: New install - Monitor Client failed to connect

Veeam Logoby Vitaliy S. » Mon Mar 09, 2015 9:10 am

Do both remote and local Monitor Clients fail to connect to the server? Do you have a support case ID for this issue?
Vitaliy S.
Veeam Software
 
Posts: 19575
Liked: 1106 times
Joined: Mon Mar 30, 2009 9:13 am
Full Name: Vitaliy Safarov

Re: New install - Monitor Client failed to connect

Veeam Logoby AndyR » Mon Mar 09, 2015 6:36 pm

Vitaliy S. wrote:Do both remote and local Monitor Clients fail to connect to the server? Do you have a support case ID for this issue?


Yes both fail.

No haven't logged a support case yet as it was just a trial but think I will now as lost 5 days of the trial now with it not working despite a complete fresh reinstall as well.
AndyR
Enthusiast
 
Posts: 36
Liked: 1 time
Joined: Fri Sep 10, 2010 4:07 am
Full Name: Andy Roberts

Re: New install - Monitor Client failed to connect

Veeam Logoby Vitaliy S. » Mon Mar 09, 2015 6:45 pm

You can always request an extension of your trial licence from your sales rep and please keep in mind that opening a support case for a technical problem is a recommended approach. Thanks!
Vitaliy S.
Veeam Software
 
Posts: 19575
Liked: 1106 times
Joined: Mon Mar 30, 2009 9:13 am
Full Name: Vitaliy Safarov

Re: New install - Monitor Client failed to connect

Veeam Logoby AndyR » Mon Mar 09, 2015 10:59 pm

Vitaliy S. wrote:You can always request an extension of your trial licence from your sales rep and please keep in mind that opening a support case for a technical problem is a recommended approach. Thanks!

Support case logged - 00827149
AndyR
Enthusiast
 
Posts: 36
Liked: 1 time
Joined: Fri Sep 10, 2010 4:07 am
Full Name: Andy Roberts


Return to Veeam ONE



Who is online

Users browsing this forum: No registered users and 5 guests