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				chanklish
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The system cannot find the file specified. Failed to process [isFileExists]
hello
i have hyper-V on server 2019 and veeam 11
i am facing this error : The system cannot find the file specified.Failed to process [isFileExists]
i changed the checkpoint location as shown in previous KB (older version : https://www.veeam.com/kb2890)
disabled/enabled checkpoints
renamed VM name
application aware on/off
but this did not solve the issue
server is fully updated
this is the last task logs
#Edit by Mildur: Logs removed
			
			
									
						
										
						i have hyper-V on server 2019 and veeam 11
i am facing this error : The system cannot find the file specified.Failed to process [isFileExists]
i changed the checkpoint location as shown in previous KB (older version : https://www.veeam.com/kb2890)
disabled/enabled checkpoints
renamed VM name
application aware on/off
but this did not solve the issue
server is fully updated
this is the last task logs
#Edit by Mildur: Logs removed
- 
				Mildur
 - Product Manager
 - Posts: 11028
 - Liked: 3028 times
 - Joined: May 13, 2017 4:51 pm
 - Full Name: Fabian K.
 - Location: Switzerland
 - Contact:
 
Re: The system cannot find the file specified. Failed to process [isFileExists]
Hello, 
That sounds like a technical issue. Please provide a support case ID for this issue, as requested when you click New Topic.
Without case number, the topic will eventually be
deleted by moderators.
I will remove the logs. Logs should not be posted here. The Debug Logs must be collected and uploaded to a Veeam Support Case.
Best regards,
Fabian
PS: support can only help if you upload logs https://www.veeam.com/kb1832
			
			
									
						
							That sounds like a technical issue. Please provide a support case ID for this issue, as requested when you click New Topic.
Without case number, the topic will eventually be
deleted by moderators.
I will remove the logs. Logs should not be posted here. The Debug Logs must be collected and uploaded to a Veeam Support Case.
Best regards,
Fabian
PS: support can only help if you upload logs https://www.veeam.com/kb1832
Product Management Analyst @ Veeam Software
			
						- 
				Mildur
 - Product Manager
 - Posts: 11028
 - Liked: 3028 times
 - Joined: May 13, 2017 4:51 pm
 - Full Name: Fabian K.
 - Location: Switzerland
 - Contact:
 
Re: The system cannot find the file specified. Failed to process [isFileExists]
Yes, you can. For Users of the community edition, support will be provided on a best effort basis.
Just follow this article: https://www.veeam.com/kb1771
You can choose Veeam Community Edition on the product list.
			
			
									
						
							Just follow this article: https://www.veeam.com/kb1771
You can choose Veeam Community Edition on the product list.
Product Management Analyst @ Veeam Software
			
						- 
				chanklish
 - Enthusiast
 - Posts: 30
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Re: The system cannot find the file specified. Failed to process [isFileExists]
case number :Case #05383719
			
			
									
						
										
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				chanklish
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Re: The system cannot find the file specified. Failed to process [isFileExists]
using a hostname worked , but ip is working on an older server on the same NAS
weird.
			
			
									
						
										
						weird.
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				Mildur
 - Product Manager
 - Posts: 11028
 - Liked: 3028 times
 - Joined: May 13, 2017 4:51 pm
 - Full Name: Fabian K.
 - Location: Switzerland
 - Contact:
 
Re: The system cannot find the file specified. Failed to process [isFileExists]
Thanks for the update.
Which hostname are you referring to?
			
			
									
						
							Which hostname are you referring to?
Product Management Analyst @ Veeam Software
			
						- 
				chanklish
 - Enthusiast
 - Posts: 30
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Re: The system cannot find the file specified. Failed to process [isFileExists]
the storage hostname instead of the ip address
			
			
									
						
										
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